Participant

Answered

No Print of PDF after updating mac sonoma

Forum|Forum|2 years ago
September 23, 2023
49 replies
56320 views

Hi,

afer updating to Sonoma I'm not able to print in Acrobat. The Adobe Distiller is opening automatically and then the following error occurs:

A PDF file cannot be created from the following file:

/var/folders/wl/rf9rt6y96jd46gqsn6h12zbw0000gn/T/PSbmDDom.tmp

For details on how to use the Adobe PDF settings: Standardqualit√§t

see the log file

Does someone know a hint how to solve the problem? Printing with adobe reader ist possible.

Correct answer rbtallitsch

Even though, when checking for updates, I was told I had the latest version of Acrobat Pro I found an “optional update” at https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2023.html#dccontinuousocttwentytwentythree

Downloaded the optional update and problem solved.

Show previous replies

M

mickelodeon

Participating Frequently

Ado: Not sure, Maybe next update will fix this issue after couple of months.

Mick: Sorry? You are not Mac OS Sonoma? I can’t believe this, so many people are complaining. When is the support coming?

Ado: Acrobat DC Pro is the complimentary version with CC all apps and not supported with Mac OS Sonoma. So, we provide you the Acrobat Pro 2020 Perpetual license which is the onetime payment and license valid for the lifetime.

M

mickelodeon

Participating Frequently

ado=ADOBE

D

Daniela3292097337ha

Participant

Adobe told me that they try to fix this problem. I've talked to them a couple of days ago and it's not fixed yet.

Abambo

Community Expert

Sometimes, fixes take time.

ABAMBO | Hard- and Software Engineer | Photographer

D

Daniela3292097337ha

Participant

Absolutely ! It was not a complain. I just wanted to say that I've talk with the Adobe teams and they're working on it !

N

nathalies93917716

Participant

The creative cloud subscription is very expensive. Adobe should refund part of this subscription if the service provided is not correct.

Abambo

Community Expert

The service provided worked up until you upgraded to Sonoma. You should not have taken the update that fast. It looks like Sonoma did change “something” that Adobe was using to print, and that got changed by Apple.

ABAMBO | Hard- and Software Engineer | Photographer

T

tomsl2636646

Participant

I have the same problem. No printing of pdf files after upgrading to Sonoma...

M

martienyland

Participating Frequently

The best solution is opening in preview; then it will print for sure. Just wait until Adobe/Apple have solbved this problem...

Sensuum

Known Participant

That is exactly what we do. But this is really not normal as most of us are very old customers who pay quite a lot for something which is supposed to be professional. And moreover, we receive no answer to our complaints. This is absolutely disapointing.

M

MacTabbie

Participant

I used a backup to install the previus version of Acrobat.

That worked, I can print from Acrobat again.

H

HoC

Participant

I uninstalled Acrobat, restarted my Mac and installed it again. Still not working!

lady of the HOUSE

H

HoC

Participant

Same problem here after the update

lady of the HOUSE

S

suzannev46141835

Participant

I am using the latest version of Acrobat Pro.

Since the update to Mac Sonoma I can"t print with Accrobat any more. He keeps opening Acrobat Distiller.

As if he can't find the printer any more. Printing documents in other applications is not a problem though.

How can I fix this?

U

Ulrich32824188svj8

Participating Frequently

Kann unter OS 14 keine PDF mehr drucken. Drucker selbst geht mit anderen Formaten.

Wer kennt das Problem, wer kann helfen?

[Moderator: zusammengelegt mit einem anderen Beitrag zum selben Thema]

A

arno32824554x0bo

Participant

Hallo Ulirch,

same problem here. Try print as image.

https://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html

R

Richard17522978z9tj

Participating Frequently

I have Adobe acrobat Pro 2017 on my Mac. I installed Mac OS Sonoma and I cannot print from Adobe Acrobat Pro 2017. The error message is "no page selected". Uninstall and reinstall did not fix it. Any help?