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P. Markus Mönch scj
Participant
September 23, 2023
Answered

No Print of PDF after updating mac sonoma

  • September 23, 2023
  • 49 replies
  • 56320 views

Hi,

afer updating to Sonoma I'm not able to print in Acrobat. The Adobe Distiller is opening automatically and then the following error occurs:

 

A PDF file cannot be created from the following file:

/var/folders/wl/rf9rt6y96jd46gqsn6h12zbw0000gn/T/PSbmDDom.tmp

For details on how to use the Adobe PDF settings: Standardqualität

see the log file

 

Does someone know a hint how to solve the problem? Printing with adobe reader ist possible.

    Correct answer rbtallitsch
    Even though, when checking for updates, I was told I had the latest version of Acrobat Pro I found an “optional update” at https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2023.html#dccontinuousocttwentytwentythree
     
    Downloaded the optional update and problem solved.

    49 replies

    Show previous replies
    P
    Pierre3258782354dg
    Participating Frequently
    November 20, 2023

    It is november I cannot print a adobe doc since I have upgrade to sonoma.

    Is there a soltion.

    Thanks

    Pierre

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 21, 2023

    Hi there

     

    We are sorry to hear that.

     

    Would you mind sharing the Acrobat print logs as described below:

     

    1. Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences

    2. Execute the print workflow

    3. Logs will be generated at a location similar to /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T.

    4. The temp folder where the logs are generated is different for different users which is common only upto /var/folders.

    5. To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “

    6. once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt

    7. just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt

    8. One can see AcrobatPrintLogs

     

    ~Amal

    F
    Frances33473025xvni
    Participant
    November 8, 2023

    What dose optimise mean my printer keeps asking me to optimize and I don't know what it is

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 9, 2023

      Hi there

       

      Please update the application to the version 23.06.20360. Go to Help > Check for updates and reboot the computer once and see if that works.

       

      Let us know how it goes.

       

      ~Amal

      U
      Ulrich32824188svj8
      Participating Frequently
      November 9, 2023
      hi Amal,
      I tried, but my Computer (Adobe) says: There is no update.
      my Adobe version: 2020 Releases classic- Version 2020.005.30524
      How to get the version you told?

      Ulli
      M
      meehan.paul@verizon.net
      Participant
      October 26, 2023

      Do we have any idea if the most recent version of Acrobat Pro will work on Sonoma? I have a couple of workarounds, but would rather not spend the $$ if ther latest version doesn'y work.

      L
      Lisa28029503w327
      Participant
      October 27, 2023

      I am a subscriber and have updated the latest version of Acrobat Pro. I have even uninstalled and re-installed - and it works for a short time. This morning, same issue, distiller opens and then crashes - cant print anything. Not fixed at all.

       

      The work around in the advanced print option of 'print as image' does work - but what a Faff! Sort it out Adobe.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 30, 2023

      Hi there

       

      Hope you are doing well.

       

      Please collect the print logs as described below for further investigation:

      • Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences
      • Execute the print workflow
      • Logs will be generated at a location similar to /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T.
      •  The temp folder where the logs are generated is different for different users which is common only upto /var/folders.
      • To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “
      • once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
      • just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
      • One can see AcrobatPrintLogs

       

      ~Amal

       

      C
      ChuckLohre
      Participant
      October 24, 2023

      I uninstalled Acrobat and reinstalled it and was able to print again. Even through the dashboard said the version was up to date, I uninstalled it and reinstalled it. No problems then. Sonoma 14.0 on a 2018 MacBook Pro.

      P
      PW331426219y6l.
      Participant
      October 24, 2023

      Same problem here and printing just does not work aftre upgrading to Sonoma.  I am a subscriber and have the most current version.  Trying to print a PDF document  yields "A PDF file cannot be created from the following file" and then "There were no pages selected to print.".  Distiller opens up and then freezes - needs to be Force Quit.  Trying to update the app yields "An error occurred. Please check for updates again later.  Error: 301". I have fully uninstalled and reinstalled Acrobat and CC and then applied the 23.06.20360 update manually (from a download).  As of now Acrobat is completely broken on Sonoma - I have to go back to Preview to complete my work.  Please fix!!!

      sueb81144632
      sueb81144632
      Participant
      October 21, 2023

      I tried updating Adobe but got 

      An error occurred. Please check for updates again later.

       

      Error: 302

      This is really annoying as I need to print PDF files for work. Any further suggestions? I have the continuous update version of Adobe Acrobat Reader

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 20, 2023

      Hi Regina33043048sfk4 and Richard17522978z9tj,

       

      As you are using the Acrobat 2020 Classic version on Mac OS Sonoma, the fix will be available in a tentative future update.

      The Acrobat 2017 reached its end of life; hence, there will be no new update for this version will be available. You may or may not experience issues when using Acrobat 2017 on the latest Mac OS Sonama, as it is never tested with the latest OS versions available. 

      We will update you once the fix patch will be available. We appreciate your patience.

       

      Thanks,

      Meenakshi

        R
        Regina33043048sfk4
        Participant
        October 19, 2023

        Hi there,

        same problem here. I have Acrobat Professional 2020 (classic version), and after updatuing to Sonoma, I cannot print anymore. I actually can print with Acrobat Reader. I tried to update my Acrobat 2020 to the latest update (20.005.30524), but that is also not possible (the update says: no software found). I de-installed Acrobat 2020 and re-installed it from the Adobe website, but the problem persists.

        R
        Richard17522978z9tj
        Participating Frequently
        October 19, 2023

        I purchased Adobe Pro 2020 to replace the unusable Adobe Pro 2017. It did solve my probllem, however I understand that the product will "sunset" in mid-2025, so I am not sure I solved vs postponed a problem for a significant price. The error I received with 2017 was "no page selected." if it helps.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 20, 2023
        quote

        I purchased Adobe Pro 2020 to replace the unusable Adobe Pro 2017. It did solve my probllem, however I understand that the product will "sunset" in mid-2025, so I am not sure I solved vs postponed a problem for a significant price. The error I received with 2017 was "no page selected." if it helps.


        By @Richard17522978z9tj

        Yes, you have postponed any future problems. However, as long as 2020 is still be supported, you will get updates for it. Thereafter, you will still be able to use the software as long as the OS lets you. I do not know the Adobe policy, but you may hope to have a 2025 version of a perpetual licence.

         

        However, looking at the success of the subscription model, and some features (like Adobe Sign) that would demand a subscription, It may well be, that there will be no perpetual licence any more.

         

        Your error with the 2017 software version is unrelated to this. After an update of macOS, people can't print any more, which points at a change to the printing subsystem from Apple. That is a risk, people are taking, when they want to upgrade early.

         

        I'm still on Windows 10 because I would rather not render my production machines useless. In a professional setting, you need to know what happens when you upgrade.

        ABAMBO | Hard- and Software Engineer | Photographer
          R
          Richard17522978z9tj
          Participating Frequently
          October 18, 2023

          Hello Markus,

          Thank you for the input.  Previous advice in this string proposed that my purchased version of Acrobat Acrobat 2017 (for Mac, obtained in 2020  Build: 17.12.30262.10262,  Version 2017.012.30262) was no longer supported. I assume I have the the last version of  Adobe 2017 offered.  I regularly check for updates and it always has been up to date, this may be due to the fact that I have the last ever update of an old product.

          The product has worked satisfactorily until the required installation of the Sonoma OS with the replacement of the logic board on my laptop. resulted in no printing.

          To your suggestion, Adobe Reader does work on my Mac/OS.  I use it now clumsily to print files that I have modified with my Adobe Acrobat product. I am surrprised that a product purchased in 2020 would be unsuported in 2023, doesn't seem right. 

          I am assessing the options of a subscription vs purchase of what I understand to be currently available Acrobat 2020 for Mac. Purchasing outright can put me in the same position three years from now and the subscription is costly for my simple needs. Not such good choices.

          Thanks again,

          Rick

           

          A
          ASHLEY24800741mu5d
          Participant
          October 19, 2023

          Mine only seems to work in combination with Acrobat distiller. This wasnt the case before. Is it possible to print without the use of Distiller? I am using a Macbook Pro running the latest version of Sonoma and Acrobat.

          M
          mickelodeon
          Participating Frequently
          October 18, 2023

          Thank Adobe its working again

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          October 18, 2023

          Hi All,

           

          The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

          - In Acrobat, go to Menu > Help
          - Select "Check for Updates."

           

          For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


          Let us know how it goes.


          Thanks,
          Meenakshi

          P
          P. Markus Mönch scjAuthor
          Participant
          October 18, 2023

          Thanks, but there is no update not for my build Acrobat 2020 (classic): 20.5.30524.10524

           

          Is there an update comming for this version?

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