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Not able to request e-signatures any longer (Acrobat Standard)

New Here ,
Jun 20, 2024 Jun 20, 2024

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I recently purchased an annual subscription for Acrobat Standard for the single one reason: to sign documents and get them signed by my business contacts. It worked well for weeks, but recently I left an Adobe-organization (unrelated to my Acrobat Standard subscription, it was for CCE only) and all of a sudden the e-signatures feature is not working anywhere: not in the browser-extension, not on the Acrobat portal and not in the Acrobat client application. Note that I did already log-off and -on again multiple times and I am 100% sure I choose the correct profile when signing in: the one that indeed has the Acrobat Standard license. 

 

When requesting an e-signature in the client app, I want to view "More options" or I click "Specify where to sign" which will result in "Uploading document..." after a few seconds it will show "Authentication failed". 

 

Please help me out? I have dozens of agreements waiting to be signed. 

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Modern Acrobat , PDF , Security digital signatures and esignatures

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correct answers 1 Correct answer

Adobe Employee , Jun 21, 2024 Jun 21, 2024

Hi RPaardekam,

 

Thank you for reaching out. 

 

As mentioned, the service stopped working after you left the organization. Please share the Adobe ID or email address used for the account in a private message. We will look at your account to find the root cause of this behavior.

You may initiate a private message using the envelope icon at the top right corner of this community page. 

 

Let us know if you need any help. 

 

Thanks,

Meenakshi

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New Here ,
Jun 21, 2024 Jun 21, 2024

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@Tariq Dar you seem to be offline for some time now, but would you be able to assist? I see you have solved my issues in the past and I really need to get some assistance here. 

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hi RPaardekam,

 

Thank you for reaching out. 

 

As mentioned, the service stopped working after you left the organization. Please share the Adobe ID or email address used for the account in a private message. We will look at your account to find the root cause of this behavior.

You may initiate a private message using the envelope icon at the top right corner of this community page. 

 

Let us know if you need any help. 

 

Thanks,

Meenakshi

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Hi Meenakshi. My organization again made changes which caused me to leave the organization and join a new instance. This AGAIN caused my personal profile to stop working. Can you re-initiate the solution? Thanks.

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Hi RPaardekam,

 

Thank you for your patience.

 

We have sent you a private message. Please check your inbox and share the information with us.

 

Thanks,

Meenakshi

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