Not able to request e-signatures any longer (Acrobat Standard)

[RPaardekam]

I recently purchased an annual subscription for Acrobat Standard for the single one reason: to sign documents and get them signed by my business contacts. It worked well for weeks, but recently I left an Adobe-organization (unrelated to my Acrobat Standard subscription, it was for CCE only) and all of a sudden the e-signatures feature is not working anywhere: not in the browser-extension, not on the Acrobat portal and not in the Acrobat client application. Note that I did already log-off and -on again multiple times and I am 100% sure I choose the correct profile when signing in: the one that indeed has the Acrobat Standard license. 

When requesting an e-signature in the client app, I want to view "More options" or I click "Specify where to sign" which will result in "Uploading document..." after a few seconds it will show "Authentication failed". 

Please help me out? I have dozens of agreements waiting to be signed. 

[RPaardekam]

@Tariq Dar you seem to be offline for some time now, but would you be able to assist? I see you have solved my issues in the past and I really need to get some assistance here. 

[Meenakshi Negi · Accepted solution]

Hi RPaardekam,

Thank you for reaching out. 

As mentioned, the service stopped working after you left the organization. Please share the Adobe ID or email address used for the account in a private message. We will look at your account to find the root cause of this behavior.

You may initiate a private message using the envelope icon at the top right corner of this community page. 

Let us know if you need any help. 

Thanks,

Meenakshi

[RPaardekam]

Hi Meenakshi. My organization again made changes which caused me to leave the organization and join a new instance. This AGAIN caused my personal profile to stop working. Can you re-initiate the solution? Thanks.

[Meenakshi Negi]

Hi RPaardekam,

Thank you for your patience.

We have sent you a private message. Please check your inbox and share the information with us.

Thanks,

Meenakshi