NVDA only recognizing tags on currently selected page

[KTdid.]

Hi, all. Hoping for quick answers and a solution:

I remediated a Word Doc and exported to PDF and performed final a11y steps in up in Acrobat. All tags are perfect: heading levels, TOC, list, and tables, etc. Each individual page can be read perfectly with NVDA. Here’s the issue:

I cannot navigate thru the PDF with NVDA via key commands. It only recognizing the tags on the currently selected page.

I have never experienced this issue before and hope there is a simple setting in Acrobat that can fix this (the document is 50+ pages). 98% of the documents I work on originate from InDesign; I’m thinking this must have something to do with Word?

Thank you!

[KTdid.]

I found the solution, which is not happiest answer:

Acobrat Preferences > Reading > Page vs Document: [change from: “For large documents, only read the currently visible pages” to “Read the entire document"

The thing is…that must be set by users on their own personal machines. I would think that most native screen reader users would have this preference set to allow them to do so. However, screen reader users do have varying skill levels. For those who do not have this preference set they can still read the document a number of ways: straight thru (not ideal), or they can navigate to different pages via the bookmarks, they can navigate via the TOC links, and they can navigate to pages manually and use key commands on individual pages.

I still do not know why this is the first "large" document that Acrobat recongnized as such. I have worked on many documents much larger that did not trigger this setting. All of those document orginated from InDesign.