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peterj84892092
peterj84892092
Participating Frequently
May 1, 2020
Question

OCR is rotating a page during OCR

  • May 1, 2020
  • 3 replies
  • 9888 views

Hello All.

I have a 2 page document that we run through a batch Adobe OCR process overnight.

All our documents go through this process as part of our filing system.

This particular file is a PDF that has been created by exporting a file to PDF through Word and not a scanned document.

For some reason the last page always gets rotated.

 

We are running Adobe Acrobat Pro DC Version 2020.006.20042.

I have turning off Deshew in the Enchance Scan setting as recommended in this old post: https://community.adobe.com/t5/acrobat/is-there-a-way-to-turn-off-page-rotation-prior-to-ocring-a-scanned-doc/m-p/9699722?page=1#M91082

 

The document has one table, 3 lines of text and a one line footer. There are no obvious "images" or text that could be considered upside down for the OCR to correct.

 

I have looked at some previous posts about this issue but they have not helped and most are atleast 2 year old if not older and so I am looking to see if anyone has a more recent update/fix.

 

Kind regards

This topic has been closed for replies.

3 replies

I
IanBull
New Participant
January 3, 2021

I have just observed the same issue.  I have not used the OCR funditon on sheet music files for some time.  In earlier version of Adobe Professional I could use OCR to not only correct scanned images for horizontal alignment usign de-skew funciton but it would also rotate upside down images automatically correctly.   This is useful when scanning a bound volume that requires rotation to fit on a falt bed scanner where the lid cannot be removed.

Any progress on fixing this in future upgrades?

 

 

Today I scanned a set of PDF file that were all correct and the software has rotated random pages 180 degrees.  THis 

    R
    Richard311567553v84
    New Participant
    August 27, 2024

    I'm also experiencing this issue. In 2024. Apparently it's impossible to turn off automatic rotation when doing OCR in Adobe Acrobat, which is ridiculous.

    Bernd Alheit
    Bernd Alheit
    Adobe Expert
    May 4, 2020

    Why does you perform OCR on this document? The document has already text.

    peterj84892092
    peterj84892092Author
    Participating Frequently
    May 5, 2020

    Hi Bernd_Alheit

     

    Its part of our document filing system.

    Everything that gets scanned or imported to our system gets processed in the same way, and the final step after indexing and approving is that all new files are OCR'ed overnight.

    Yes the file is a generated one PDF rather than a printer scan but it all goes through the same system.

     

    Kind regards

     

    Matt

    Bernd Alheit
    Bernd Alheit
    Adobe Expert
    May 5, 2020

    OK

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 2, 2020

    Hi peterj

     

    We are sorry for the trouble. As described, OCR is rotating a page during OCR

     

    In general, OCR is trying to figure out what the main text orientation is in the document you are processing. This can be tricky if you have text vertically and horizontally. In such a case, the OCR process may interpret the text orientation wrong and you would end up with a rotated page.

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us,

     

    Also, would you mind sharing the workflow or steps you did to create the PDF file from Word? Please try to recreate the PDF file as described in the help article (https://helpx.adobe.com/in/acrobat/how-to/create-pdf-files-word-excel-website.html) and see if that helps.

     

    You may also try to repair the installation (For Windows only) Go to Help > Repair Installation and see if that works

     

    Let us know how it goes

     

    Regards

    Amal

     

     

    peterj84892092
    peterj84892092Author
    Participating Frequently
    May 4, 2020

    Hi Amal

     

    I've spoken to the employee who sent the document and apparently I mixed up where the PDF comes from. It is apparently generated by the Website for the Pensions Regulator (a UK Government body) and saved to our system.

    Unfortunately I cannot give you any more information on how the document is made.

     

    I have uploaded the doc here:

    https://documentcloud.adobe.com/link/review?uri=urn%3Aaaid%3Ascds%3AUS%3A5baf2146-390c-435e-8ba8-582eee4d619b

     

    I have redacted some sensitive information on the first page, however the second page remains untouched.

     

    Kind regards

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 5, 2020

    Hi there, 

     

    Thank you for sharing the file. We tried to run the OCR on this file and its giving us the error 'Acrobat could not perform recognition because this page contains renderable text'

     

    For more information please refer to the help article (https://helpx.adobe.com/acrobat/kb/error-could-perform-recognition-acrobat.html)

     

    Regards

    Amal 

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