Hello! We are an IT service provider and are currently experiencing a problem with several customers in that subsequent PDF documents after the first one open either slowly or with a delay in Adobe Acrobat Reader. What we have already tried to solve the problem:Disabled the new Adobe Acrobat Reader viewDisabled page cache under Settings -> Page displayDisabled protected mode on startup and enhanced security under Settings -> Security (advanced)Restored original settings via the Windows Registry (see https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082)Searched for and installed Adobe Acrobat Reader updatesUninstalled and then reinstalled Adobe Acrobat Reader We thank you in advance for any support!

Participating Frequently

Question

Opening additional PDF documents after the first one is slow or delayed

Forum|Forum|1 year ago
December 18, 2024
6 replies
4264 views

Hello!

We are an IT service provider and are currently experiencing a problem with several customers in that subsequent PDF documents after the first one open either slowly or with a delay in Adobe Acrobat Reader.

What we have already tried to solve the problem:
Disabled the new Adobe Acrobat Reader view
Disabled page cache under Settings -> Page display
Disabled protected mode on startup and enhanced security under Settings -> Security (advanced)
Restored original settings via the Windows Registry (see https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082)
Searched for and installed Adobe Acrobat Reader updates
Uninstalled and then reinstalled Adobe Acrobat Reader

We thank you in advance for any support!

General troubleshooting

J

jjinnj

New Participant

Also on version 25.001.20756

Still an issue one year later. Can I load a version from 2020 that actually works?

J

jjinnj

New Participant

After almost 2 years struggling with this problem, I have tried the various fixes described and often fixes work immediately after being applied then next boot up same delay issue returns.

I am happy to report this is a goodbye to Adobe software.

I loaded another pdf reader and no problems whatsoever.

I will never purchase an Adobe product nor their stock, after this debacle. If they cannot addresss a seemingly simple problem that is affecting many users for so long a time, then why should we expect them capable of much else.

J

Jacob_5489

Participating Frequently

For all still looking into this issue I think I found the cause.

this looks to be related to the online files options as adobe is killing off cloud sync.

Try disabling the show online files when saving and show online files while opening pdf options.

Preferences > general > Basic tools > show online files while saving pdfs (opening option is right below it)

Please let me know if this resolves it as well for you. I have been unable to get ahold of my clients this morning to test this fix with them.

This resolved the issue for me on my work laptop and a friends device

J

julian_5698Author

Participating Frequently

Thank you, I'll let our customer test it and get back to you.

S

sts_7755

New Participant

Hi,

We are an IT services provider as well and have multiple customers complaining about this issue.
Is there a workaround or a solution available?

We already tried the troubleshooting steps in this thread, but the issue is not yet resolved.

Looking forward to a response, and thank you in advance!
kind regards.

B

blatchy

New Participant

Any respomse to this issue of late?

K

Keith36942260imwi

New Participant

Initial post indicated Adobe Reader. Have exact same issue with recent full Adobe Acrobat on Win11 machine. Takes 30 seconds to open a second pdf if clicking on link or a file in Windows Explorer.

On a second and highly annoying note: Was going to cut and paste the build version as a reference, but the "about Acrobat" window is not text-selectable.

B

Belleville20

New Participant

try this as I found this on another thread

View Menu > Disable New Acrobat

J

julian_5698Author

Participating Frequently

We already tried this. It doesn't solve the problem for us.

S_S

Community Manager

Hi @julian_5698,

While the team is investigating the issue, please help us gather the logs from an affected machine: https://adobe.ly/3By5y0G. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

Look forward to hearing from you.

-Souvik