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Participant
May 17, 2018
Answered

Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

  • May 17, 2018
  • 3 replies
  • 37518 views

Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

Correct answer Dom Fiocco

I found the solution and it was quite simple but hard to find. Im using windows 11, but i think it will also work in win 10.

- goto desktop and right click, choose personalize.

- on left choose personalization.

- choose start

- enable "show recently opened items in start, jump lists, and file explorer"

 

- resart outlook.

- open word, excel, or any app and print a doc to Adobe printer.

- that newly created pdf should now be on the attach a file list in outlook.

problem fixed! 

 

3 replies

Participant
June 14, 2024

I was having the same problem with the jump list  not including pdf files.

I turned Outlook off, went to the settings - personilization - start - turned the jump list off - cleared out of settings, went back to setting - personilization - start and turned the jump list on again, started Outlook and tested the recent files list and there was adobe on the recent files list.

Hope this helps someone because I have been living with this annoyance for a couple of years. 🙂

Participant
August 1, 2022

Hello all, we have this issue across all our machines.  We have checked and enabled the setting as referenced in the advice given ("Show recently opened items in Jump Lists on Start or the taskbar") but the problem is still appearing.

 

Anyone got any other ideas?

Participant
September 15, 2023

did you get this fixed?  I am experiencing the same issue, but a year later?  I have the jump list set to on.

 

Participant
December 23, 2023

same for me, any updates?

 

Adorobat
Community Manager
Community Manager
July 26, 2018

Hi Martinm,

As per the issue description mentioned above, you are not getting pdfs under recent items when trying to attach a file in an email, is that correct?

Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, let us know if you are getting other files  - txt or doc files under "Recent files" in Outlook?

Let us know if you need any help.

Shivam

Participant
October 11, 2018

I'm having this problem also.  I have Acrobat Pro DC.  Other files are showing in "Recent files" in Outlook, just not pdfs. 

Participant
March 3, 2023

Same problem here but on a Mac. Any advice?