Payment failed while I already paid for Acrobat Pro

Question

Dear Sir/Madam !I paid for Acrobat Pro with the price of 109.95 USD in 15/03/2024(as image attached with this email).But I have received the email that I couldnt use my Acrobat Pro anymore because my payment has been failed. How can that happened when I already pay for my subscription ?Im looking forward to your reply.Thank you !

sprinklr-integration-user · Answer

Hi there,

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to found any active plan/subscription for Acrobat Pro.

As mentioned, you have already paid for the subscription, this is something better handled by our billing team using the link: https://adobe.ly/4aAfanO and click on the dotted icon in the lower right corner to start.

Thanks

Amal

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