PDF created from Word not showing Raleway font correctly - PDF version is unreadable

Forum|Forum|9 months ago
April 17, 2025
2 replies
458 views

When I create a PDF from a word using "Save as Adobe PDF" or the Acrobat ribbon "Create PDF", any Raleway font is unreadable.

If I "Save as PDF" it looks fine. Can someone explain to me what's the difference and how I can fix this?

Changing the font to something else isn't an option because the Word documents I'm working with are being provided to me by a third party. Acrobat version 2025.001.20435 64 bit.

This is the result using "Create PDF" from the Acrobat ribbon:

This is the result "Saving as PDF":

Dave Creamer of IDEAS

Community Expert

I noticed that the problem file has the font as Type 1, while the good file is a TT font.

Check out this post, especially Mr. Dov Isaacs answers:

https://community.adobe.com/t5/acrobat-sdk-discussions/why-do-opentype-fonts-appears-as-type-1-fonts-in-the-acrobat-font-list/m-p/8121785

David Creamer: Community Expert (ACI and ACE 1995-2023)

A

Average-JoeAuthor

Participant

Yes, I did notice that the Type 1 font shows up in the unreadable document. Why this is happening and how I go about fixing it are what I don't understand. The exact same Word document is the source of both PDFs, just slightly different methods to get there. I would expect both PDFs to look the same, with the same fonts. Thanks for the link to Dov Isaacs' discussion regarding Opentype, Truetype and Type 1 fonts. While interesting, it doesn't provide enough information to explain this behaviour.

Dave Creamer of IDEAS

Community Expert

I just tested the font and my Acrobat-created PDF looked fine. What verson of Acrobat Pro are you using?

I'm not an expert in the overly-technical side of things, but I suspect it has something to do with Type 1 not supporting Unicode and limited to only 256 characters.

I view this the same as the old joke: "Patient: Doctor, it hurts when I do this..., Doctor: Well, don't do that!"

David Creamer: Community Expert (ACI and ACE 1995-2023)

A

Average-JoeAuthor

Participant

Tried this but no diffference:

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded