PDF Documents Opening in Reader instead of Acrobat Pro

[Jordanrm03]

I want to be able to open PDF's automatically in Acrobat Pro so I can edit them. I set the default PDF document opener as Acrobat but it only opens in Reader. I checked my Adobe Cloud app to see if maybe I didn't download the Pro version, but it says that it is. The only way I can edit documents is if I go to the online version. This is in Windows 10 Version 22H2.

[ls_rbls]

Please describe in more detail what steps did you followed to set Adobe Acrobat Pro as your default PDF handler.

Also, is this happening even if you're signed in with your Adobe ID?

[Jordanrm03]

I go into my computer's "Default apps" settings and set opening a pdf file as "Adobe Acrobat DC". And yes, I am always signed in with my Adobe ID.

[ls_rbls]

I am wondering if this is happening on a 64bit version of Acrobat.

But anyway, if that method is not working, try right-click on any PDF file icon and select Properties from the context menu.

In the General tab it should display the program's name, where it says "Opens with:",  it should say Adobe Acrobat DC.

If it shows Adobe Acrobat Reader DC or Microsoft Edge (or any other web browser), Cklick on the button "Change"

From the list of programs  that will pop in a new dialogue window, select Adobe Acrobat DC.

If you've already done this too or everything seems correct, then look in the General tab below, where it says "Security".

If the tickbox "Unblock" is unchecked make surr to check it and click OK to commit changes...see if this works.

The other idea I can think of is to got to the installation folder of Adobe Acrobat, and find Acrobat.exe.

Right-ckick on it to open the context menu and select  Properties.

If you go to the "Security" tab, see what permissions are set for the group Users, which is the group that your current user account belongs to.

Clicking on Advanced button will give you extra options to modify special permissions.

If the Users group object doesn't have full permission you may need to disable the currently enforced permissions inheritance and give your account Full Control just like the Windows built-in Administrator account.

[Erica283895136zwl]

I might have a similar problem and even if I choose Adobe Pro with the right-click it always brings me to the Reader.
It doesn't give me the option not even to combine PDFs together.
Some help would be much appreciated.

[ls_rbls]

Hi,

In that case, I forgot to clarify that, when you use "Open with", there is a tick box at the bottom left corner of the dialogue window: "Always use this app to open files "

Tick the check box to ensure that the selected default app won't reverse to another program.

 

Also, if you've upgraded or installed a newer version update of Adobe Acrobat Pro, both Adobe Reader and Acrobat Pro are combined into a single product.

To check if this is your issue, sign in with your Adobe ID when you are on Adobe Reader (must be done with Internet access).

Once you are signed in, the subscription activation will unlock Adobe Acrobat Pro and you'll be able to use the editing tools.

[Erica283895136zwl]

Hello,

Thanks for this but it's not the issue I'm having as I can find the Adobe Pro at all in my Creative Cloud.

Any idea on what could be the reason?

[Test Screen Name]

1. What creative cloud plan are you paying for?

2. Exactly what operating system version are you using? Please let us know if you need help finding out.

[Erica283895136zwl]

I'm using Window 10 Pro 64-bit. 

Not entirly sure about the plan the company is paying for this is the screenshot of the desktop when I open the Cloud

[Test Screen Name]

Ok, Acrobat is there, installed and being paid for.

The name is confusing: Adobe seem to be in the process of changing it. Acrobat (in this screen) is Acrobat Pro.

When you start Acrobat directly from this screen, do you get the options you are looking for?

[Erica283895136zwl]

nope, unfrtunately when I open from there it opens always the Reader

[Test Screen Name]

Can you please show a screen shot of Reader? Probably showing the TOOLS panel is best; be sure to include the title bar (at the top of the Reader window).

[Erica283895136zwl]

Please see below

[ls_rbls]

Have you sign in yet from Adobe Reader with your Adobe ID account ( the  credentials that are currently associated with your Adobe Acrobat Pro subscription plan) ?

[Erica283895136zwl]

I'm already signed in. In fact he brings me to the Reader even though 'I try to access from the Cloud

[ls_rbls]

Interesting!

I am thinking if the problem is related to which of the two programs is the default PDF handler in your Windows environment.

You can try and test, by going to your Documents folder and  right-click on any PDF document =>  select "Opens with..." from the next context menu.

A list of programs or Windows apps will pop up.

Verify if Adobe Reader or Microsoft Edge web browser are the default PDF handler.

If any of those two programs are the default PDF handler, select from that context menu "Choose another app".

From the next pop up list of apps, select "Adobe Acrobat DC" and note on the bottom left corner that there is an unchecked tick box: "Always use this app to open .pdf files".

Tick or check that tick box before you click on the OK button to commit changes and make it permanent.

If you miss this step Windows will revert ro handling the default app to view and handle pdf documents.

Ti

[Erica283895136zwl · Accepted solution]

Finally I fixed it just uninstalling the Adobe and reinstalling it again

[ls_rbls]

Good deal @Erica283895136zwl !!

[Malcolm28456112697b]

Thanks I had the same issue, uninstalling and reinstalling Acrobat Pro via Creative Cloud Desktop solved the problem.

[ls_rbls]

Thank you for confirming and updating the thread.