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Eric16E5
New Participant
April 27, 2021
Question

PDF file which opens is not the file I opened

  • April 27, 2021
  • 1 reply
  • 460 views

All of a sudden, when I open an Adobe file emailed to me, the file that opens is a previous version of the file not the one being emailed.

 

If I send a blank PDF to a client and the client fills it out and emails it back, it appears blank.

 

Can anyone tell my how to stop it from doing this

 

 

This topic has been closed for replies.

1 reply

ls_rbls
ls_rbls
Adobe Expert
April 27, 2021

I think that the client may need to save all changes to the the file first before committing to the email action. Otherwise all the values entered in that form just remain in temporary memory and not saved to disk.

 

 

F
Frederick Gaddes
New Participant
July 18, 2022

I have the same issue where in I receive an older version when a supplier sends me an updated version  (via mail) where they have adjusted. However if I open it in windows viewer it shows the updated file. If I open in Adobe Acrobat Standard DC it does not have the updated file rather the previous file. 

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