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ScottR28
Participant
October 28, 2022
Question

PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

  • October 28, 2022
  • 34 replies
  • 33631 views

See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

 

    This topic has been closed for replies.

    34 replies

    Show previous replies
    G
    Gorberg
    Participant
    November 11, 2022

    The new Ventura update seems to solve it. 

    J
    JIPNET
    Inspiring
    November 11, 2022

    Not for me. (MacOS 13.0.1) Acrobat v. 2022.003.20258

      S
      ScottR28Author
      Participant
      November 11, 2022

      Didn't fix it for me!

      C
      claudiav56
      Participant
      November 11, 2022

      Adding my issue here as well.  Started with Ventura.  Adobe apps updated, preferences refreshed, computer restarted.  

      D
      DelZaD270567741yku
      Participant
      November 10, 2022

      same issue since updated to Ventura.

      Also pdf files on one drive (cloud) will not open thorugh spotlight search. 

      Any fix yet?

       

      M
      miss-charlotte
      Inspiring
      November 9, 2022

      I have the same issue with Outlook & Mail since upgrading to Ventura. Blank icons give me the willies.

      S
      Spido27023561164l
      Participant
      November 8, 2022

      Same problem here; started with Ventura too.

       

      P
      peiranoid
      Participant
      November 8, 2022

      Same issue.  Hope it is addressed soon.

      D
      davids79157359
      Participant
      November 4, 2022

      Same problem 

      Raouf BELIMANE
      Raouf BELIMANE
      Participating Frequently
      November 3, 2022

      Hello,

       

      Same problem since MAC OS 13 Ventura, PDF icon are missing on email programs like Microsoft Outlook and Apple Mail !!!!!!!

      It is very frustrating because I have no visibity on PDF email attachements !

      However the PDF files work fine, it is only a preview issue ! (white icons)

      I tried everything with no luck, unistrall adobe Pro, change PDF default program, reboot on safe mode. nothing worked for me.

       

      Please help in order to solve this issue.

       

      Thank you

        T
        Tim2237268423qm
        Participant
        November 3, 2022

        Exactly the same problem here. Only pdfs and only since Ventura. Outlook and Mail.

          S
          synergyit26917987i7f8
          Participant
          November 3, 2022

          Good day 

          Has there been a fix to this the file opens correctly just unable to change the icon to view as PDF 

           

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