• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
15

PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

Copy link to clipboard

Copied

See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

Scott26702596qxbf_0-1666989485745.png

 

TOPICS
General troubleshooting

Views

22.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Nor for me. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

does any know when they will have a fix for this?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Nor for me

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Didn't fix it for me!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 15, 2023 Feb 15, 2023

Copy link to clipboard

Copied

Not for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

Also same issue here. Very frustrating

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

Same issue with adobe pdf attachments in outlook mail with ventura

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Still not working for me, either. So annoying. 

I also have had recipients say that my files are zipped on their end yet they're showing as a PDF on mine. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

Any solution so far?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

I haven't seen any fix for this; appears to be Ventura problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

I have the same issue. Adobe is up-to-date, so is Outlook. macOS Ventura 13.0.1.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

By the way... all other extensions are also shown as a blank icon without a preview (JPG, EPS, PDF, PNG, etc.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

I have also shared this issue with Apple: see forum

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

hopefully they give some guideline to when or if this can be sorted

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Hello Everyone,

We apologize for the delay in acknowledgment. 

Thank you for reporting this to us. We have received the same error from Acrobat Reader users as well. 

This issue has been escalated further. Our engineering team is looking into this. It's expected to be fixed in the future release. We will keep you posted as soon as we have an update.

 

We appreciate your patience. 

 

Thanks,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 13, 2022 Dec 13, 2022

Copy link to clipboard

Copied

13.1 is out and still hass the same issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 11, 2023 Feb 11, 2023

Copy link to clipboard

Copied

We still waiting you to solve the issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

Same for PDFs. Please fix. Don't like to look unprofessional with blank icon.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 14, 2023 Jan 14, 2023

Copy link to clipboard

Copied

I had same problem, Outlook web mail works fine all icon are there, while outlook desktop had similar issue no icon for of or word or excel attachments after installing venture 13.1 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 16, 2023 Jan 16, 2023

Copy link to clipboard

Copied

I've contacted Apple support, and they said it is a third-party problem; Adobe and Microsoft declined to say it's an Apple problem. Chicken and eggs 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Yup me too. Just updated to Ventura today. Only happens with multi-page documents.

Files seem to be OK on receiver's end, but it looks unprofessional.  

So as far as Apple's response that it's Adobe's fault, I'm going to say BS. I seem to recall this was an issue a few years ago (5, 6, 7 years ago?) with another upgrade.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

if I use outlook web I have no problems, but on my mac both outlook desktop and mail apple have the same problem and it has now been 5 months without any solution

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2023 Feb 09, 2023

Copy link to clipboard

Copied

I don't know how many updates I have installed to Microsoft & Adobe on my MBP since I originally posted this, however, the problem still persists!

Is anyone at Adobe aware of the issue? Surely it can be classed as a security vulnerability, as if I don't see what the file type is by icon, I could potentially open a malicious file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2023 Feb 09, 2023

Copy link to clipboard

Copied

This problem has not been solved.  I too have spoke to Adobe and Apple.  There have been 2 apple updates and 1 Adobe and neither have touched this problem.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2023 Feb 09, 2023

Copy link to clipboard

Copied

Adobe is aware; I have sen information to them and it was acknowledged. Apple doesn’t play nice with other people’s software, and they clearly do not care to fix the issue.

--
Hillary Hutchinson
hillaryhutchinson@mac.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines