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PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

Scott26702596qxbf_0-1666989485745.png

 

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General troubleshooting

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Explorer ,
Feb 11, 2023 Feb 11, 2023

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Apple and Adobe are scandalous after 2 months of complaints, nothing is done, I was hoping that Ventura 13.2 would fix the issue. Nothing!  i ve reinstalled bot 3 times. 

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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Its even wors --i just updated to yet another APPLE update 13.2.1---still NOT WORKING!!!

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Explorer ,
Feb 14, 2023 Feb 14, 2023

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Same here . updated today with latest ventura but no luck, Again Microsoft bounce back to Apple, Adobe is silent  . They are ignoring all of us

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New Here ,
Feb 15, 2023 Feb 15, 2023

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I don't think it is an Adobe problem.  I use a different pdf app and have the same problem.  It's the Mac OS or Mac Mail app.

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Running 13.2.1 and it isn't working.  I have a work around.  I do a screen shot and then crop and save.  At least it looks normal in email. 

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Hello,

Can you please share your solution? I still have the issue with 13.2.1.

Thank you

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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I have been writing about this since it first occurred. Bottom line is the PDF icon no longer appears when sending a document thorugh email, and it appears neither Apple nor Adobe care to fix it.

 

I have been told "next update for Ventura, but two of those have come and gone so far, and it is not fixed. The only saving grace is that a lot of people are experiencing this now, and they are realizing you just have to click about the name of the document (which is invisible) to actually open it. I've tried the uninstall/reinstall Adobe and that did not work. The workarounds people have suggested here are just entirely too time consuming to bother.

 

The situation  is annoying at best, and frustrating at worst. More people need to complain!

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Engaged ,
Feb 28, 2023 Feb 28, 2023

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The issue is not only inconvenience; when I receive pdf attachments, I often cannot see them, or miss them, because they are so inconspicuous; a white blank with no border.

 

People have been writing about this for months (since Ventura). It's unclear if the problem is with Apple or Adobe. But there is no excuse if the two mega-companies are not communicating about this.

 

However, I suspect it is a problem with Apple; the icon in Preview is the same (white blank). A very few users claim not to have the issue. I wonder why not.

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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I honestly cannot believe that this is an issue that affects every Ventura user. If it were, I am almost certain there would be more noise about it. Do we actually know whether it is an ‘all user’ issue or only affects a proportion?

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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this effect's everyone with Ventura. Period. No matter how many updates so far

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New Here ,
Mar 02, 2023 Mar 02, 2023

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It's not Adobe. Or at least not just Adobe.  I installed Wondershare PDFElement and it trashed the PDF icons. 

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Hi,

 

I started having this problem after installing Adobe pdf reader on my Mac, I have completely uninstalled the Adobe from the computer (not just the application, all the associated files), uninstalled Outlook and then redownloaded Outlook. It has fixed the issue for me!

 

Below is the guide I followed to completely uninstall Adobe on Mac.

 

https://nektony.com/how-to/uninstall-adobe-reader-on-mac

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New Here ,
Mar 26, 2023 Mar 26, 2023

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I am running Ventura 13.2, the PDF shows blank icon in outlook since i updated from 12.6, and Excel.xlsx is blank as well. I have tried to uninstall all the MS apps and PDF, but it doesn't help to solve the issue, but here i found something interesting:

1. If I switch the outlook to new UI interface, somehow the icon come back, but it won't last for long.

2. I start to doubt it might be the issue of Outlook, so i download another mail box, when atttaching the PDF and xlsx file, the icon are all good.

3. Outlook supports feedback that it might alreday fixed in Ventura 13.3 Beta 2, but i am not runing this version, guys can take a try.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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It gets even crazier --I just update to Ventura 13.3--STILLL doenst work

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Same here.  I just updated to 13.3 and I'm still seeing Adobe PDF documents with a blank icon.  One of my company's clients is seeing it for both PDFs and Office documents.

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Explorer ,
Mar 27, 2023 Mar 27, 2023

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From 4 months apple and microsoft are not responding on this issue. I m thinking to downgrade to Monterey and reinstall all sistem once again. 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Adobe is awful silent on this--leaving it to this community to try and find a solution.  i was going to upgrade my Adobe products but will not ever until they respond qnd jump in

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Yes, i also follow the guidance form Microsoft to update to Ventura 13.3 Beta2, PDF is still a blank icon in outlook, but the thrid party mail box is all good, it seems a very stupid issue and nobody solve it since such a long time.

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Yes, this is still not workinh after at least 4 months; I am annoyed by have let clients know they can click on the word PDF and they will still get the document.  Upsetting, though, as it is unclear if it is there at all. I have not been able to find a solution. I will not upgrade my laptop to Ventura. A big mistake it seems I made with the desktop computer.

 

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Explorer ,
Mar 28, 2023 Mar 28, 2023

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They are ignoring all of us silently. Both mail and outlook on my MacBook had the same issue, while outlook on my phone and iPad showed all icons of the attachments. Ventura has these problems with third parties and no reply from both support centres (Microsoft and Apple), like Adobe support. Silence 

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Embarrassing for Adobe, Apple or Microsoft. The error is ignored by all manufacturers. For many months! I buy the best and receive unfinished scrap.

 

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Explorer ,
Mar 30, 2023 Mar 30, 2023

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Ventura 13.3 was updated last night with the hope that something will change. Unfortunately not. The problem is still the same every time I open outlook white icon attachment appears, and it is annoying 

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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Yes, even I was anxiously looking for the update. Unfortunately, nothing has been fixed.

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New Here ,
Apr 04, 2023 Apr 04, 2023

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What this has evolved into is pure corporate arrogance. Something messed it up but no one wants to take responsibility of at least the courtesy of replying to users' concerns (looking at you Microsoft, Apple, and Adobe). Despite the Adobe representative promising to kick this up to their software engineers to look into several months ago, there's been only the sound of crickets. Shame on you Microsoft, Apple, and Adobe for taking customers for granted. 

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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It's not getting any better with any Apple "upgrade." I really don't know what can be done to get the problem addressed.

Any ideas by anyone here on how to kick it up the corporate ladder? I do not know of any way to get a person for technical help on the phone with Adobe if you haven't paid for VIP program.

You can get apple on the phone but it's anyone's guess if problems actually get forwarded up the engineering chain.

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