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lucas.dias
New Participant
April 14, 2020
Question

PDF Maker does not work correctly. Conflict between Microsoft Word and Adobe Acrobat. Help me!!!!!

  • April 14, 2020
  • 1 reply
  • 3177 views

Constantly, I try to make the PDF Maker works but my Microsoft Word always stops working and It suddendly closes.

 

It occurs when I try to send automatically adobe PDF files by email (using the Outlook) through the button "Mail Merge To Adobe PDF" on the Acrobat tab of Microsoft Word. Clicking this button, normally a dialog box appears on the screen:

 

 

So when I click on "OK" button, on another dialog box I choose the folder where I will keep the PDFs files:

 

 

Clicking on "OK", automatically the Microsoft Word closes. Trying to open it again a pop up appears on the screen. The error is like: "Word is running into problems with the 'pdfmaker.officeaddin' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?"

 

The language of my machine is portuguese, find bellow the printscreen

 

All my apps is updated on the last version. I already have repaired the Adobe Acrobat DC also the Microsoft Office. I reinstalled the both of programs a million times. I do not know what else can I do.

 

I have been searching on web and I found many posts, instructions or tutorials to fix this, but I was not able to see any useful proceed to correct it.

 

Please, help me!

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1 reply

Bevi Chagnon - PubCom.com
Bevi Chagnon - PubCom.com
Brainiac
April 14, 2020

It appears that you're using a utility that automatically creates a PDF and attaches it to an email, correct?

 

Because that utility is having problems for you, try to break the task into 2 separate tasks:

  • Export the PDF from Word.
  • Attach the PDF to the email.

 

This might correct the problem, or at least give us a better idea of what's causing the problem.

 

FYI, this forum post gives instructions on how to make a PDF from MS Word. https://community.adobe.com/t5/acrobat/saving-word-files-to-pdf-option-will-not-remain-in-word-program/m-p/10677471?page=1

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
L
lucas.diasAuthor
New Participant
April 14, 2020

Hi Bevi Chagnon, thanks for the fast response.

Yes. I am using the utility that automatically creates a PDF and attaches it to an email. But the aim of getting the PDF Maker purchase is to use this utility to send many PDFs attachment at one time instead of attach one-by-one. 

I have a spreadsheet with over 50 emails addresses and each file attached needs to have a unique information. None PDF will be the same.

 

Now, I followed the new steps from the 'how to make a PDF from MS Word' post you sent but unfortunatelly the error keeps occurring.

If they did and you want to use Adobe's PDF Maker plug-in, you'll have to re-installed a licensed copy of Acrobat Pro or Standard so that it can add the PDF Maker plug-in to Word.  You can do this through the Adobe Creative Cloud manager, the red infinity icon:

Creative Cloud.

  1. After the manager apps opens, locate Acrobat and select UNinstall from the options.
  2. Shut down your computer. (Full shut down so that it's "off", rather than a reboot.)
  3. Restart your computer and re-launch the Creative Cloud manager app.
  4. Locate Acrobat and select Install from the options.

 

Do you know why this is happening?

Bevi Chagnon - PubCom.com
Bevi Chagnon - PubCom.com
Brainiac
April 14, 2020

Hi Lucas Dias,

<Quote> Now, I followed the new steps from the 'how to make a PDF from MS Word' post you sent but unfortunatelly the error keeps occurring.

 

At what point in the process does the error happen?

  • Are you able to make a PDF the traditional way, that is from MS Word using the Acrobat PDF Maker ribbon (which is the MS Office plug-in)?
  • Are you able to do the mail-merge part?
    • If so, which software program is doing the mail merge: MS Word or the Acrobat PDFMaker?
  • Are you able to send any email with an attachment?

 

We're trying to whittle down where the error is happening so that we can then help correct the problem.

 

|&nbsp;&nbsp;&nbsp;&nbsp;Bevi Chagnon &nbsp;&nbsp;|&nbsp;&nbsp;Designer, Trainer, &amp; Technologist for Accessible Documents ||&nbsp;&nbsp;&nbsp;&nbsp;PubCom |&nbsp;&nbsp;&nbsp;&nbsp;Classes &amp; Books for Accessible InDesign, PDFs &amp; MS Office |
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