PDF not displaying on some pcs, however works fine on others.

New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Hi

 

Have a pdf which doesn’t display correctly on some pcs. Other pcs are fine.

 

Checked fonts, it only has 3. All pcs have these fonts. Tried local fonts on and off.

Attached picture of scrambled version

If I export the scrambled PDF to word it reads correctly as a word document. Exporting back to pdf and it reads ok as a pdf.

TOPICS
General troubleshooting

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

All pcs Windows 10 Pro , all HP, different models

Some PC using free adobe reader, all updated and latest version.

1 Pc a has adobe acrobat version 2022.001.20169

Acrobat and some Free versions do not display correctly

 

All PCs up to date 21H2

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble.

 

As described the PDF file is displayed correctly on some PCs and not on others, Please check for any missing/pending updates for the computer OS and try updating it and check.

 

Please try to create a new test user profile with full admin rights in Win on the affected machines and try using the application there and check.

 

Also, share the PDF file in question so that we can check it at our end https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

You may also go through the help page https://helpx.adobe.com/acrobat/using/pdf-fonts.html and see if that works.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

Copy link to clipboard

Copied

LATEST

Have you tried the Preflight Fixup to embed fonts? 

Print Production > Preflight 

Then make sure the PDF Standards selection is in the top of the dropdown.

Click the blue wrench for the single-item fixup

Type font into the search.

Click Fix.

It will prompt you to save the document.

 

maxwithdax_0-1658843149788.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines