A

Anonymous

Answered

PDF pages go blank

Forum|Forum|9 years ago
June 14, 2016
17 replies
303061 views

When using adobe acrobat pro dc and I leave a pdf open and untouched. The page I am viewing goes blank as well as the next couple of pages.

I have to close out adobe and restart my machine. Otherwise any other pdf I open will have random blank pages in the file.

I have already reinstalled from the web site. Ran repair on it. Yet the issue continues. Any help would be great

Correct answer clintgoodie2626

Well.... we fought this and fought this. Poured through the countless forums going back years... and we actually found something that fixed (for us) this exact issue.

This is for Windows 10 running Adobe X and DC, PDF's opened from the network (locally opened PDF's are fine) have random blank pages after sitting idle for some time.

Troubleshooting Done: Reinstalled Adobe, even used the Adobe Cleanup tool. Was using X Standard, so tried using a trial of DC. Tried different profiles on the computer. Reinstalling Windows was not an option.

We were having an issue with some Tax software crashing randomly. Support for said software informed us of a problem if Group Policy was using "Replace" to map network drives. Apparently Microsoft changed the way that Replace behaves via Group Policy on Win 8, Win 10, and Server 2012 machines and now says to use "Update" to map the drives.

After resolving the crashing tax software issue it occurred to us maybe PDF's are also being affected by the "Replaced" mapped drives. We changed GP to use "Update" rather than "Replace" and low and behold network opened PDF's have been open for over 24 hrs without an error, blank page, or single hiccup. This resolved our issue, and I really hope this helps some others, as it has been a head scratcher. Good luck!!

J

Jason22659563pq11

New Participant

We fixed and the issue had to do something with 'Group Policy to map network drives'. IT engineer notes are as follows "We reviewed what was noted there and believe the solution is a change to the policies providing the network drives for you.I have updated the relevant policies which should take effect when you next log in."

R

richardg8497329

New Participant

This is just BAD PROGRAMING BY ADOBE plain and simple it is an example of crap programmers at Adobe and no quality control at all at Adobe. Open 2 PDF and go get a cup of coffee when you come back the screesn are blank and

unable to be seen or used. Does not matter if you made then on disk 6 minutes ago or if Adobe made them on own site.

No matter dates or who created them all go blank due to Adobe DC Reader sucks and worst programming example.

J

Jesus Maximus

New Participant

had ths issue today and i had just to set the "Preferences/Display/Content Of The Pages And Other Information/Use the overprinting view" to "Automatic".

PS: Because I'm using French version, sorry if the translation from french is approximative.

J

Jessica5EF1

New Participant

I was having this same issue on Acrobat Pro DC and resolved by Preferences > Page Display > Page Content and Information - Use overprint preview - change to 'Always'.

Worked a treat.

H

Holly5EF7

New Participant

same issue here as well.

C

Clever_member5CDC

New Participant

Hello, I have been fighting this phenomum and the sloutions above did not work for me. But here is what I found, hoping it may help a least some people

On a windows 10 PC, in a low number of incomming emails with PDF attachments, the PDF reader randomly shows all pages blank. Changing all sort of preferences did not solve the issue. The problem occurred regarldess of the reader I used so it does not seem as an Acrobat Reader problem.

But I was able to read that same PDF from my iPhone. mmm. So I opened the pdf in my iphone, mailed it to myself directly from within the reader app sharing button. And -voila- I can now read the PDF in my PC , only that the company logo at the top and bottom of the page is solid grey instead.

The next disccovery was that the issue is not random but it happens with all attachmetns I get from Avis car rental company

I suspect header and footer graphic are downloaded from a some server that is blocked by some security SW in my comptuer along with all the contents. I can not confirm this becasue this is a company IT controlled PC.

thanks

S

SV Maha

New Participant

For Windows 10, available software is Adobe Reader touch. There is no Preference option available within Settings but only Options and I can only change My name ! More surprising is that this software opens all files except one file ! So strange !

G

guidowitz

New Participant

I have same issue...so frustrating

Is there an answer out there?

R

RJ5C08

New Participant

One my users is having this issue. He will have multiple PDF's open and after about an hour some of the pages go blank. It's only resolved by either closing/reopening or rebooted. This happened in Adobe Reader and Adobe Standard 2017 (Windows 10). Adobe: are you working on a resolution for this issue the it seems multiple people have been having?

A

Anonymous

Hello,

We've got the same issue most of our workstations run on Win 7 with the latest Acrobat Reader DC.

The difference is our network shares are not mapped via group policies, we use the good old batch script command net use.

Is there a fix for the blank pages issue? Local files work fine, web files look also good but the issue with the network shares is a problem for us.

Thank you in advance.

M

mattc20784159

New Participant

Same; no GP, here.Blank pages are frustrating

clintgoodie2626Correct answer

New Participant

Well.... we fought this and fought this. Poured through the countless forums going back years... and we actually found something that fixed (for us) this exact issue.

This is for Windows 10 running Adobe X and DC, PDF's opened from the network (locally opened PDF's are fine) have random blank pages after sitting idle for some time.

Troubleshooting Done: Reinstalled Adobe, even used the Adobe Cleanup tool. Was using X Standard, so tried using a trial of DC. Tried different profiles on the computer. Reinstalling Windows was not an option.

We were having an issue with some Tax software crashing randomly. Support for said software informed us of a problem if Group Policy was using "Replace" to map network drives. Apparently Microsoft changed the way that Replace behaves via Group Policy on Win 8, Win 10, and Server 2012 machines and now says to use "Update" to map the drives.

After resolving the crashing tax software issue it occurred to us maybe PDF's are also being affected by the "Replaced" mapped drives. We changed GP to use "Update" rather than "Replace" and low and behold network opened PDF's have been open for over 24 hrs without an error, blank page, or single hiccup. This resolved our issue, and I really hope this helps some others, as it has been a head scratcher. Good luck!!

AnandSri

Community Manager

Hello Clintgoodie,

Sorry for the delayed response and inconvenience caused. Thank you for sharing the fix and the workaround, which will definitely help our users facing the similar issue. Nice job troubleshooting that.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

P

Philtopia

New Participant

Hello! And thanks to Clintgoodie for the suggestions. But it is now November 2020 and I am having the exact same issue running Adobe Acrobat Pro DC on Windows 10 Enterprise ver 2004 i7-8665U 16.0 GB RAM machine.

I have the eact same question as another commenter. Adobe, please explain exactly how to change the Group Policy as suggested. I hae no clue how to do this. Is it something a regular user like me can do? is it a setting on my laptop? Or do I need to have my IT administrator do it? And if the IT admin must do it, how do they do it? Is this in Windows? In Adobe Acrobat? Please explain the exact series of steps required to update the Group Policy settings.

Thanks!!

sf570094Fd

New Participant

I also have this issue viewing PDF documents locally using Acrobat DC Pro. All brand new Windows 10 computers with i7's and 16GB of RAM. After reading through this post I am beginning to think it may have something to do with Mapped Drive GPO refreshing on my network shares that host all the PDF files. My users are currently having network Windows Explorer windows close randomly. This happens after about ~30-45 minutes. I wonder is this drop of connection the the share is causing Acrobat to display blank pages.

I am going to test the file on local desktop first and see if the pages go blank. If not, then I am going to investigate issues with network shares refreshing.

EDIT: Files opened copied locally to desktop do not have this issue. They function with no issues.

After searching I plan on doing to following to resolve the issue:

Change Computer GP refresh policy update interval
Change User GP refresh policy update interval
Changed network drive mapping from Replace to Update

Per Microsoft:

Group Policy refresh interval for users

keithj53903172

New Participant

does Adobe really have no response for this issue?

This is a pretty terrible and silly issue to have...

S

StaceyDVMMPH

New Participant

I'm noticing this original post is from June 2016, and the problem hasn't been resolved. Closing and reopening PDFs that are necessary to accomplish all of our work is frustrating and a waste of resources. Is it accurate to assume that Adobe is aware of this bug, or does the company have no people monitoring these forums to address problems with their products?