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macn5784537
macn5784537
Participant
July 17, 2017
Question

PDFMaker: Cant create from Word: "An unexpected error occurred"

  • July 17, 2017
  • 2 replies
  • 2392 views

I have the same problem as described in: But there is no solution posten in that thread. I right click on an word-file and try to create a pdf-file from the file and get error "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF". I have tried to reinstall windows, Acrobat XI pro and word, nothing works.

I can create PDF files from within Word, but right click and convert doesnt work. No problems with other files, .txt for example.

Adobe Acrobat XI pro 11.0.20

Word 2010
Windows 7 Enterprise Sp1

This topic has been closed for replies.

2 replies

p1lgr1m23
p1lgr1m23
Participant
July 13, 2018

Hello,

I have the same issue with the PDFMaker. Reinstalling the whole Office package and repairing it didn't fix the issue.

S
Support_dsi
Participant
July 13, 2018

Same problem here.

Tried on

windows 7 x64 / windows 10 x64

Office 2010 (every component installed)

Admin user / non admin user

Same error everytime when trying to create a form from a word document in acrobat.

Creating pdf in word works.

S
Support_dsi
Participant
July 19, 2018

Found the solution,

I use Office 2010 for Word Excel

Skype Entreprise 2016 was conflicting with pdfmaker (it's an office 2016 component) and removing it solved the issue

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
August 17, 2017

Hi Macn,

Sorry for the delay in response.

Once you launch MS Word do you see Acrobat PDFMaker tab available on it. Also, if you right click on a pdf file and choose Convert to PDF does it work fine?

If you have already found a solution to this issue, please update this thread with your findings that will help other users.

Will be waiting for your response.

-Tariq Dar

D
doreenc21
Participant
September 27, 2017

I am trying to create a word doc into a pdf doc and/or combine multiple word docs into a pdf doc and get this error.

an unexpected error occurred.  PDFMaker was unable to produce the Adobe PDF.

Please help resolve this issue.  This is a paid for program, I would think it would be easier to get support.  I have spent 30 minutes trying to google a resolution.

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