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J
JSmitty
Inspiring
September 16, 2024
Question

PDFMaker Office COM convert email to PDF - attachment list

  • September 16, 2024
  • 2 replies
  • 652 views

Hello. How do I remove the attachment list when using PDFMaker to convert an Outlook email to PDF? Conversion settings are set to  "Do not include attachments in the Adobe PDF" and yet it still lists the attachments despite not really having any attachments. Please see image below.  The image00....png's are already embedded and are converted within in the email but the "Attachments" list in the email headings still shows and is ridiculously too long and these are just email signatures! I am resorting to just printing (instead of converting) to PDF just to not show the attachment list. Thank you for your time and any input.

 

    2 replies

    J
    JSmittyAuthor
    Inspiring
    September 29, 2025

    So this is still happening. It only lists the names of .PNG images under the attachment. The names of the .JPG or .GIF images are not listed. All the images are embedded within the pdf file though, which is how it should be.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 7, 2025

    Hi @JSmitty,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    I was not able to reproduce the issue on the latest version (2024.005.20xxx).  Would you mind trying this version and letting us know if the issue is fixed?

     

    Thanks,
    Souvik

    J
    JSmittyAuthor
    Inspiring
    May 16, 2025

    Sorry for the late reply. I was using 2024.005.20xxx. I am now using version 2025.001.20xxx and still having the problem. It doesn not happen to all emails with images, just most of them. Probably has something to do Outlook. It happens when I "Convert to PDF."  I do not have the same problem when I just print to Adobe PDF but I lose the email and web links the email. Oh well.

    ls_rbls
    ls_rbls
    Community Expert
    May 16, 2025

    ++ Adding to the topic,

     

    Is this happening on Windows 10 or 11?

     

    Also, which version of Microsoft Office are you on?

     

    Sounds to me more like a compatibility issue with the Acrobat PDFMaker Office COM Addin and your version of Microsoft Office (just a guess)

     

    What happens if you manually uninstall and reinstall the COM Addin?

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