Answered
Phantom password in Acrobat Reader
I have tried to open a PDF in Acrobat Reader. Reader says it is password protacted but it isn't. How can I access this file? Thank you
Hi there,
Hope you are doing well and thanks for reaching out.
If Acrobat Reader is asking for a password when opening the file, it usually means the PDF has some level of security or encryption applied, even if you didn’t set one yourself. A few things you can try:
1. Confirm with the sender – If you received the PDF from someone else, check with them to see if a password was added before sharing.
2. Check for corruption – If the file was downloaded or transferred, it may be partially corrupted. Try downloading it again or ask the sender for a fresh copy.
If none of these steps help, the file may genuinely be password-protected and only the document creator can provide the password.
~Amal
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