Participant

Question

Pop Up: Make Edits Right in Your PDF

Forum|Forum|2 years ago
August 25, 2023
4 replies
6020 views

Happened to my coworker yesterday. Me today. When acrobat pro opens, a pop up window about editing pdf's come up and freezes. You can only close the application using the task manager.

A

angiei22720197

Participant

Super annoying, I've been getting it for a week or so now, I've tried all the suggestions (except for editing the registry)

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

We have reported this issue to our engineering team for review. We will share the updates as soon as we get any information.

Thanks for your understanding.

~Amal

V

Vernon383254514yk4

Participant

Sympathies, because I wouldn't bet they listen to you any more than they listen to us... but if possible, could you please relay to the execs that the saying wrt forcing people to be advertised to and sell their data for AI, "If you're not paying for the product then you ARE the product" is supposed to be either-or? As this imbroglio and other recent news shows: Adobe seems absolutely determined to squeeze every dollar they can out of its customers, and it's gotten very very old. It's not going to take much more of this before people start leaving in droves.

C

Cory28592027ot3n

Participant

Having the same issue as well - popup keeps occuring, disabled 'show messages from Adobe', and tried repairing the installation. Very obnoxious.

M

midtngal

Inspiring

How do I stop this pop up from even coming up? Just *another* "improvement" from Adobe that's only irritating, not helpful! Do they just sit around and think of ways they can make their software a bigger PITA?

K

kristyb85633039

Participant

You can stop messages from Adobe in Menu > Preferences > General. Under Messages from/to Adobe untick "Show me messages when I launch Adobe Acrobat". Never had to do this previously as didn't get the same message repeatedly everytime I opened a document. Perhaps Adobe need to change the setting on their message, so that once someone's read it, it doesn't get shown again.

descentfan1975

Participating Frequently

Hi there

We are sorry to hear that

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

I'm getting the message too. Been getting it for about a month now. Tried repairing, tried updating, nothing gets rid of it.

Amal.

Community Manager

Hi @Tina31885832lapx

Thanks for reaching out.

Have you started experiencing this issue recently?

What is the version of the Acrobat application you are using? To check the version please take help from this help page https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Please make sure you have the latest version of application 23.03.20284 installed. You may download the upate patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once and see if that works.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

Regards

Amal

B

Bob36810375qn5r

Participant

Just add a tick box to 'not show this suggestion again' so we can all click it and not have to see the dame pop up EVERY TIME WE OPEN A PDF.

do you not understand how annoying and counter-productive it is??

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded