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chazbo
chazbo
Participating Frequently
November 21, 2019
Question

Preflight Embeded Missing Fonts

  • November 21, 2019
  • 2 replies
  • 899 views

I have a few Accountings that cannot open W2's due to Adobe missing fonts error, when I ran the Preflight I get a error message which is in the screen capture, no-one at our work can open one (IT also gets the messages when tring any of W2 files) Any help would highly appreciated.  Thank you kindly..

 

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2 replies

Dov Isaacs
Dov Isaacs
Brainiac
November 21, 2019

The sample PDF file you provided is one big honk'in low resolution DeviceRGB raster image. That is why it looks so pixelated. It looks like it was setup to have form fields, but there are none provided for fill-in.

 

What you showed in your initial posting doesn't correspond with the PDF file that you provided. No fonts are referenced in this PDF file at all!

 

I've attached your PDF file for anyone else to check as well!

 

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
chazbo
chazboAuthor
Participating Frequently
November 21, 2019

Thank you very much

Dov Isaacs
Dov Isaacs
Brainiac
November 21, 2019

Without a sample PDF file, it is exceptionally difficult to give you a definitive answer as to exactly what is going on. There could be issues associated with what encodings are used and the actual PDF file structure.

 

Regardless, a fixup to Convert fonts to outlines is certainly not a solution to the problem.

 

Provide a sample PDF file and maybe one of us can at least diagnose the issue.

 

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    chazbo
    chazboAuthor
    Participating Frequently
    November 21, 2019

    I will see if I can get one, thank you

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