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Crash0verride
Crash0verride
Participating Frequently
June 27, 2022
Question

Print issue with OKI Printers / Drivers

  • June 27, 2022
  • 5 replies
  • 5716 views

Hello Community,

We are having an issue with the latest update of Adobe Acrobat.

The latest version is unable to Print to all Printers of the Manufacturer "OKI", or using the OKI Universal Print Driver latest version 1.8.0 on a Print Server. Clients recieve the issue " The document could not be Printed" and all whats printed is blank pages. This issue only affects the latest version of adobe and OKI Printers. All other applications and printers work fine.

Can we have a support rep have a look at this issue as this is affecting a lot of our clients.

    This topic has been closed for replies.

    5 replies

    B
    berlurette2
    New Participant
    December 15, 2023

    Hi there

    We have bought an OKI pro9431 and printing from Adobe (InDesign, Illustrator, Photoshop) is very slow.

    The same file printed on the RICOH MP C3003 PS on the same network is 20seconds where the OKI takes 3 minutes.

    We have downloaded the latest drivers. We are on Apple Macs with Ventura OS 13.4.1. 

    The OKI customer help line tells us this has to do with Adobe and will not help further.

    Does someone know what to do ?

     

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Braniac
    December 15, 2023

    Rather than print directly from InDesign, trying exporting to a PDF/X print/press PDF and then printing from  Acrobat.

    This will reduce the amount of data processed by the printer.

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    B
    berlurette2
    New Participant
    December 15, 2023

    Thank you Bevi, we'll try with a pdf. It might not be enough to get our workflow up to speed (most of our proof reading is on paper), but it'll be an improvement.

    A
    Arkadiusz28750901o1rt
    New Participant
    March 13, 2023

    Hi,

    I am having the same problem. Latest Win11 (with all updates), latest Acrobat, latest OKI PRO1050 drivers and firmware. When I am working on acrobat 9.5 there is no such problem.

    N
    nessagirl78
    New Participant
    July 9, 2022

    We are having the same issue here at work. Hopefully Adobe can get the print functions fixed and we can get back up and running again!

    N
    nessagirl78
    New Participant
    July 9, 2022

    FYI the Tools function does not offer any options, nor does it open on our desktop program. All other drop down lists work fine. Tools does not.

    T
    Test Screen Name
    Braniac
    July 25, 2022

    Sorry, no idea what you mean by "Tools function" or Tools drop down list. Screen shot?

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Braniac
    June 28, 2022

    We're running Acrobat 2022 and print daily to our beloved (and aging) OKI C931 without problems. Running on Windows 10 and 11 workstations.

     

    Which OKI driver are you using, PCL or PostScript? That might make a difference. We print exclusively with OKI's PostScript driver for the C931.

     

    And are you running your projects through a Fiery server? If so, check for updates.

     

    See OKI drivers at https://www.oki.com/us/printing/support/drivers-and-utilities/

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    Crash0verride
    Crash0verrideAuthor
    Participating Frequently
    June 29, 2022

    Hi we are leveraging a Microsoft Windows Print Server, a Server 2022 VM running Print Services.
    As we manage a whole fleet of OKI Printers, we deployed the OKI Universal Print Driver that is compatible with many models instead of managing lots of printer specific models. They are also Signed and Packaged which makes deployment a breeze. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 27, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

     

    Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

     

    Regards

    Amal

    Crash0verride
    Crash0verrideAuthor
    Participating Frequently
    June 28, 2022

    Hello Amal,

     

    thank you for the quick response.
    We are running the latest releease:

     

    I havel alread tried all of the options from the Help Page, to no avail.
    The issue is still there, all Print Drivers are current and up-to-date.
    The interesting part is that this issue only affects Adobe. Any other tools like Edge, Word, Excel, & co has no issues printing.

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 28, 2022

    Hi there

     

    We are sorry to hear that.

     

    Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  (Win Only) and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

     

    Regards

    Amal

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