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Dustin_Ventin
New Participant
July 11, 2017
Answered

Print to PDF in Outlook Creates Endless Notepad Files w/ Errors

  • July 11, 2017
  • 3 replies
  • 134107 views

My employer is trying to use the "Print to PDF" option while in Outlook to turn his e-mails into PDF's. Unfortunately, instead of creating a PDF file, this process creates an endless series of Notepad files to open one after another, each with an identical message about "error printer spooling, skipping, blah blah, etc." These Notepad messages are endless, clogging up the system and forcing a hard reboot.

My employer does not experience these issues with any other application than Outlook.

My gut reaction is that one of his add-ons is interfering with the adobe printer, and that I should start in safe mode and slowly reintroduce his add-ons to find the culprit. Before I do that, though, does anyone else have any ideas?

Thanks!

    Correct answer Vincent Wadsworth

    Hey,
    I've had the same issue myself.
    The error is that the font being used is not part of the adobe pack. If it's a word doc then just change the font, if it's from outlook then you might need to download a font pack for adobe.

    3 replies

    M
    Mary343604812ihj
    New Participant
    May 30, 2025

    I had the same issue trying to print an excel spreadsheet with the font Aptos.  When I changed the font on the spreadsheet, I was able to print to PDF.

     

    P
    PK Jenn
    New Participant
    March 12, 2020

    I don't see a solution to this issue.  I'm having the same thing happen to me today.  I print to pdf, select destination folder, everything seems fine but then I have tons and tons of notepad errors popping up with various text but all related to janc not found, using courier with a long list of "Stack:" numbers. 

      P
      PK Jenn
      New Participant
      March 12, 2020

      Update. Found a solution here: https://community.adobe.com/t5/acrobat/adobe-prints-to-notepad-error-message/m-p/10979221?page=1#M244939

        B
        Bucket5EE7
        New Participant
        September 9, 2021

        Thanks for the dilligent follow-up. 

         

          Dov Isaacs
          Dov Isaacs
          Brainiac
          July 12, 2017

          Without knowing the contents of those .txt files, we can't help you. What you blithely describe as “blah, blah, etc.” is critical to knowing what the problem is and fixing same, if possible.

          Also note that Acrobat does provide a capability of creating PDF files directly from within Outlook from each or a combination of e-mail messages. There should be no need to print to the Adobe PDF PostScript printer driver instance.

                    - Dov

          - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
            ns50260685
            ns50260685
            New Participant
            March 3, 2020

            Here you go.  The contents of those .txt files. 

            I am creating a document in Word, then printing it to PDF.  Then, Note pad explodes with an endless creation of the below Notepad logs. they just keep opening and I have to close the computer to get them to stop. I have saved one of them if you want that as well.

             

            %%[ ProductName: Distiller ]%%
            Calibri-Bold not found, using Courier.
            %%[ Error: invalidfont; OffendingCommand: xshow ]%%

            Stack:
            -dict-
            -file-


            %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
            %%[ Warning: PostScript error. No PDF file produced. ] %%

              V
              Vincent WadsworthCorrect answer
              New Participant
              March 2, 2025

              Hey,
              I've had the same issue myself.
              The error is that the font being used is not part of the adobe pack. If it's a word doc then just change the font, if it's from outlook then you might need to download a font pack for adobe.

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