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Yonca26158323xmwn
Participant
September 13, 2023
Answered

Print to PDF saves as Notepad file - only when using feature with Outlook

  • September 13, 2023
  • 1 reply
  • 27489 views

Print to PDF feature seems to save as a notepad file - but only when I try to print to pdf emails. It saves with .pdf extension but magically turns into a notepad file and opens up with error message. I've uninstall/reinstalled to no avail. This just started today. Anybody know how to rectify that?

    Correct answer AU_Dave

    I have been able to fix the same problem by unchecking the “Rely on system fonts only” option under printer properties every time this happened in the past.  Today, that didn't work.  My Excel file still printed as notebook file.  Since the problem has something to do with fonts, I changed the font in the entire workbook from "Aptos Narrow" (which I have never heard of) to Arial Nova.  That did the trick.  I guess Aptos Nova is a (relatively) new font not supported by my Acrobat XI.  I hope this helps someone else.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 14, 2023

    Hi Yonca26158323xmwn,

     

    Thank you for reaching out.

     

    As mentioned above, the Print to PDF converts the file to a notepad. Could you please share the screen recording of the workflow?

    Did you check what happens when you try to use Acrobat Ribbon to create the PDF from email?

    Share the complete steps you do to further investigate the issue. Also, share the Acrobat and the email application version information.

     

    Thanks,

    Meenakshi

      Y
      Yonca26158323xmwnAuthor
      Participant
      September 14, 2023

      Meenakshi, thanks! Actually unchecking the “Rely on system fonts only” option under printer properties fixed the issue. I’m not sure what caused it in the first place though.

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        September 14, 2023

        Hi Yonca26158323xmwn,

         

        That's great! Glad to know that the issue is resolved.

        Thank you for sharing your findings, as it may help other users with similar issues.

         

        - Meenakshi

         

         

        Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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