heatherh17805239

New Participant

Question

Printing a pdf with annotation comments- Adobe directions not working

Forum|Forum|7 years ago
March 28, 2018
1 reply
7160 views

I am trying to print a pdf downloaded from Canvas LMS that has annotations on it. In the past we could print the document with annotations easily by selecting Document and Markups when printing. We now do that, and it doesn't print the comments and annotations. We have even made sure that the preferences for commenting have Print Notes and Popups checked and Hide comment pop ups turned off.

We could print this way just a few weeks ago, with no new changes to settings in Adobe Acrobat.

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Adobe Employee

Hi Heatherh17805239,

Could you please confirm which version of Adobe Acrobat are you currently using?

Also this could be a file related issue so please check if this happening when you print any file with comments in it, or just this one file?

-Harsha

heatherh17805239Author

New Participant

Hi Harsha,

I am using Adobe Acrobat X Pro version 10.0.0

This happens with any file that I download from Canvas LMS with comments. We've spoke with Canvas and they cannot duplicate the issue.

heatherh17805239Author

New Participant

Hi Heather,

Normally it should allow you to print the annotations when printing as an image,

can you send a screenshot of the file to show what type of annotation are there in the file and also an image of the printed output?

Please use the screenshot to attach an image to your reply:

screen shot of the file

.jpeg of what prints