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Cheri25268012vcpg
Participating Frequently
July 15, 2022
Answered

Printing error "this document can not be printed"

  • July 15, 2022
  • 2 replies
  • 3477 views

Hello.

 

I just got a new computer with Windows 11. I installed adobe DC and am suddently having trouble printing. It gives me an error 'this document cannot be printed' and then prints out a blank page.
I am logged into my account. I have uninstalled and resinstalled 2x, plus a reboot.

 

Please help! Thank you.

 

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 12, 2023

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 18, 2022

Hi Cheri

 

Hope you are doing well and am sorry to hear that

 

What is the version of the Acrobat DC you are using? To check the verison go to help > About Acrobat and make sure you have the recent version 22.1.20169 installed? Go to Help Check for Updates and reboot the computer once.

 

Also would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via Document Cloud link as described here https://acrobat.adobe.com/link/home/ for further investigation?

 

Regards

Amal

C
Cheri25268012vcpgAuthor
Participating Frequently
July 18, 2022
Amal,

I ran both applications but don't see where I am supposed to upload the
logs.

Thanks
Cheri
C
Cheri25268012vcpgAuthor
Participating Frequently
August 26, 2022

Is there any update? This is really causing me a lot of issues.


Hello,

I really really try to be patient and understand. I still can not print. Twice I have been on with customer suppport and they took over my computer for a combined total of 3 hours. I was able to print exactly once and then he told me to restart my computer and AGAIN I get the same error.

This is ridiculous and frustrating that no one can seem to figure out why I can't print. I have a very basic desktop computer. 

I don't have another 3 hours to waste with someone using my computer as I have too much work to do.

 

PLEASE....there must be someone that can help without taking up half my day.

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