Printing from Adobe 2020 Pro

[willy_8962]

Good Morning..

Can anybody guide me on how to get rid of this annoying issue of not being able to Print from Outlook 365.

Everytime I get a Notepad file with the legend below... but no PDF created. The error is also hit an miss from Word and Excel

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:
(
)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[stephen_9727]

You need to choose MS Print to PDF at the print dialog box.



Stephen

[joanne_2029]

Thank you! I've been struggling with this for a bit and have found other answers that didn't fix the issue. This worked! Thank you again 🙂

[Tariq Ahmad]

Hi @joanne_2029, 

Just an FYI. 

The file you were trying to print had some underlying issue, or the fonts used with it didn't have sufficient permission to be embedded with it. As the log mentioned above states, the fonts were missing: "Aptos not found, using Courier." 

Acrobat relies on system fonts instead of document fonts

Use the following methods to resolve PDF conversion failures related to system font dependency:

Modify Adobe PDF Printer Properties

• Open a PDF in Acrobat

• Select File > Print.

• Select Adobe PDF from the list of printers, and then select Properties.

• Select Adobe PDF Settings and deselect Rely on system fonts only; don’t use document fonts.

~Tariq