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jt23871597
New Participant
November 14, 2016
Question

Printing Issues 2012 R2 RDP / Terminal Servers

  • November 14, 2016
  • 1 reply
  • 932 views

Hello,

I have an issue with printing Adobe documents from a 2012 R2 Remote desktop / Terminal server environment. Various makes and models of printers are affected - Typically the error message is as follows:

The issue occurs with Adobe Reader DC as well as Adobe Acrobat XI pro. Both Adobe products are running the latest versions and the server is fully updated with Windows updates.

So far we have tried:

  • Adobe program repair via programs and features
  • Print as image work around
  • Syntax scan & fix (asking user to try this now, awaiting response)
  • Updating Print Drivers
  • Changing print processor to winprint
  • Deleting the acrobat preferences folder
  • Restarting Print queue / Spooler service

So far none of this troubleshooting has been helpful and the issue persists.

Can anyone provide some additional troubleshooting steps for this issue?

This topic has been closed for replies.

1 reply

New Participant
March 24, 2017

i have a customer with the exact same problem, were you able to resolve this? any insight would be greatly appreciated.