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Taxikemperman
Participating Frequently
April 5, 2024
Answered

Problem pdf in Chrome

  • April 5, 2024
  • 3 replies
  • 8276 views

Hi

I have a problem

I see in Chrome the pdf from a company correct, but when I save it en open it with Adobe Acrobat 8 I see the text very small on the pages. The pages it self are normal.

When I print the pages are not readble

The first png is how the pdf looks like on the screen.

The second one is how it liiks when I open the saved pdf or when I print it

Anybody a sugestion how I can get normal pdf's?

Thanks

 

This topic has been closed for replies.
Correct answer ls_rbls

Hi @Taxikemperman ,

 

If you are having the same issue when printing from all three browsers, try to print using the Microsoft Print to PDF virtual driver (just for troubleshooting purposes).

 

If the problem persists we can rule out wether the problem is related to Acrobat exclusively.

 

Also, would you be able to share the the website where these documents are downloaded from?

 

Thanks!

3 replies

ls_rbls
ls_rbls
Community Expert
April 8, 2024

Greetings,

 

It is important to state on which version of Microsoft Windows are you on?

 

Windows XP? Windows 7? Windows 8??? 

 

32-bit? or 64-bit?

 

There are new experimental hidden features that have been intrroduced in newer versions of Google Chrome web browser that also use old PDF rendering technology that used to be exclusive of Windows XP.

 

Which version of Google Chrome is running on your Windows version. Please be specific.

 

What happens if, yo are able to use Microsoft Print to PDF virtual printer? Would you get the same results?

 

Conversely, you may want to repair the Acrobat 8 installation or try and adjust the Acrobat Distiller settings:

 

 

T
TaxikempermanAuthor
Participating Frequently
April 8, 2024

Windows 10

Adobe Acrobat 8 Pro

FF 124.0.2 (64 bits)

Edge 123.0.2420.81 (64 bits)

Chrome 123.0.6312.106 (64 bits)

ls_rbls
ls_rblsCorrect answer
Community Expert
April 8, 2024

Hi @Taxikemperman ,

 

If you are having the same issue when printing from all three browsers, try to print using the Microsoft Print to PDF virtual driver (just for troubleshooting purposes).

 

If the problem persists we can rule out wether the problem is related to Acrobat exclusively.

 

Also, would you be able to share the the website where these documents are downloaded from?

 

Thanks!

T
TaxikempermanAuthor
Participating Frequently
April 6, 2024

@JessCampbell 

It is possible on more than one way

I can click on the print button in the form and printt from the wite directly to pdf

 

@Luke Jennings3 

I have to made sometimes my own pdf so I have still Acrobat 8

When you look to the saved pdf, you see that the top and bottom are correct, but the middle is complete zoomed out.

This is not a printsetting

Luke Jennings3
Luke Jennings3
Community Expert
April 6, 2024

Your sample pdfs look fine here in Acrobat DC and in Chrome. Did you install Reader to see how your pdfs look there? I think your issue might be with Acrobat 8.

Your sample pdfs appear to be created from Chrome (PDFium), are you able to download a pdf directly from the website? this might work better than saving from Chrome.

T
TaxikempermanAuthor
Participating Frequently
April 6, 2024

@Luke Jennings3I tried to install Adobe Reader, but when I start the installation Adobe want to remove Acrobat.

Oke I do not use it often and 8 is old, but this program is still working and free.

EUR 25,00 each month for a program what I use may be once in the 2 months is to expensive for me

 

I have use the print button on the site and print it to pdf. When I open it, it is not correct

I have download the file direct in pdf. Als not correct.

J
JessCampbell
Community Expert
April 5, 2024

This looks like it could possibly be your print settings. Check and make sure your scale in the print settings is set to 100%. 

 

How are you saving the original file? Are you using Chrome to save, or the Acrobat plug in? Or are you using the print menu and then saving as a PDF?

Luke Jennings3
Luke Jennings3
Community Expert
April 5, 2024

Can you show screen shots of the same page?

Don't save a pdf from a browser, download it and open it in Acrobat or Reader.

Acrobat 8 is pretty old, try downloading the free Adobe Reader.

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