• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem printing correct size labels on thermal printer

New Here ,
Jan 05, 2023 Jan 05, 2023

Copy link to clipboard

Copied

Hello,

I have an issue with printing shipping labels on the thermal DYMO 4XL  printer. The PDF file provided could be printed out on a laser HP printer, it also could be printed on DYMO 4XL printer but in incorrect paper size, however, when changing the printing label to the correct 4 x 6 size, the printer prints out black pages and then the sign comes up: "The document could be printed", and after I click OK, on another sign comes up "An error occurred while printing the document"  Please see attached screenshots. 

I was able to print out the shipping labels in the correct 4x6 size before without any issues, but something has changed. 

Does anyone know how to fix the issue? 

TOPICS
General troubleshooting , PDF forms , Print and prepress

Views

358

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation