Problem with handwriting annotations with a Microsoft surface pen in Acrobat Pro DC

Forum|Forum|3 years ago
February 1, 2022
5 replies
5765 views

Hi

I have been handwriting annotations in PDFs with Acrobat Pro DC for a year and it worked fine, almost as well as on paper. I did not have to select the Comment/Draw mode. I could handwrite with the pen directly with the Hand Tool selected.

About one month ago, it all changed. Since then, I cannot handwrite with the pen directly in the Hand Tool mode. And in the Comment/Draw mode, the handwriting is really bad: every letter is smoothened and deformed, and small letters are often replaced by a dot. I should add that I work on Microsoft Surface Book 2 with a very high resolution touch screen (2160 x 3240). I have tried check for updates and repair installation, but it did not help. I also bought a second Microsoft surface pen, but it was still the same.

Could someone help please?

General troubleshooting

Correct answer Marc22943209q71x

Hi

It is me again. An Adobe employee (Divya) found a solution over the Chat line. I'll describe it here in case someone else has the same problem:

You need to go to Preferences/General and change Touch Mode from Auto-Detect to Always.

Have a nice day.

MSDA123

New Participant

Hi,

I'm experiencing the same issue on my Windows 11 PC with a Huion Tablet and Pen. When trying to draw, sketch, or write small text, the input is inconsistent. Specifically, lines only register if they exceed a certain length. Anything shorter results in no drawing or, in the case of small text, just a dot. This suggests a minimum distance threshold for the pen input to be recognized.

The solution I found was to disable 'Windows Ink'. I initially tried disabling it through Windows settings, but this was unsuccessful.
However, disabling 'Windows Ink' within the Huion App completely resolved the issue.

This 100% took care of the issue.
I hope it helps someone.

S

Scott243880523q8u

New Participant

This issue is still happening and I can't find any way to write freehand with a pen properly in scanned forms. All the letters end up smoothed and deformed or become small dots the moment the pen is lifted.

I

IMPRESE28221041qfj7

New Participant

Hi,

same problem here.

If I open a document with Microsoft Surface Laptop Studio and Microsoft Pen 2 with Windows 10 handwriting is deformed and dots become small circles... if I open the same file with a HP PC and Windows 11 all smooth and no deformation.

No use changing the "touch" parameter to always.

...what can I do?

Thx

M

Marc22943209q71xAuthorCorrect answer

New Participant

Hi

It is me again. An Adobe employee (Divya) found a solution over the Chat line. I'll describe it here in case someone else has the same problem:

You need to go to Preferences/General and change Touch Mode from Auto-Detect to Always.

Have a nice day.

M

Marc22943209q71xAuthor

New Participant

Hi

It is me again. Unfortunately, the above fix did not work for long. One hour later, the same problem is here again!

I

IMPRESE28221041qfj7

New Participant

Hi,

same problem here.

If I open a document with Microsoft Surface Laptop Studio and Microsoft Pen 2 with Windows 10 handwriting is deformed and dots become small circles... if I open the same file with a HP PC and Windows 11 all smooth and no deformation.

No use changing the "touch" parameter to always.

What's up??