Problem with old license on new PC

Forum|Forum|3 years ago
November 29, 2022
3 replies
2437 views

Dear community,

I have problem with my adobe acrobat Pro, namely I moved my Pro license to new PC and uninstall Acrobat Pro on my old PC (I don't logged out before uninstall). I logged in to Adobe Pro in my new PC but thers popping out information that

"Serial number ................................ is already in use by the maximum number of computers allowed. To use the product, you must deactivate it on one of the computers within 24 days."

It seems that uninstalling did not cause logged out.

General troubleshooting

Correct answer Amal.

Hi @Sebastian27330932kx9s

We are sorry to hear that

Uninstalling the app from a computer does not necessarily deactivate its license. If you uninstalled your app and are getting a message that you've exceeded your activation limit, try reinstalling the app on the old computer. Then, follow the steps below to deactivate the app on the old computer and activate it on your new one.

Also, please go through the help pages listed below and see if that works:

https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

Regards

Amal

M

musa_4186

New Participant

You need to buy a new one. They will says that they are sorry and that is it. I been there.

Amal.

Correct answer

Community Manager