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Problem with printing. Images sometimes cut off.

Forum|Forum|7 years ago
October 4, 2018
10 replies
27040 views

Some of our customers have problems printing PDFs. Images are sometimes cut off.

We can reproduce the Problem.

Version: Adobe DC 19.008.20071

I would send you an example, but i cant upload pdfs in this forum.

This is what Adobe DC is showing:

This is what it is printing:

Correct answer TanviRastogi

Hi

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

-Tanvi

H

Haldon5CEB

New Participant

I have a solution, but it requires a workaround. If you convert the image to a pdf, you can then open the new pdf file, and print it as a pdf to resize it. It's cumbersome, but it will fix the image being cut off issue.

I'd also like to make a point that Adobe still considers this issue resolved, despite the fact that the issue is still recurring 2 years after the patch that was supposed to fix it. I'm not a coder, but it seems like if I can come up with a solution in under 10 minutes to the problem, that Adobe's highly paid coding team should be able to patch in a fix after 2 YEARS of the issue recurring.

No idea if TanviRastogi is still working at Adobe, but I hope that she know this 'fixed' issue is still recurring, and is working with her QI team to get an actual fix pushed for this.

J

Josh21765116fnc1

New Participant

Adobe is garbage. I get a PDF and still have to use the snipping tool (free download) to snip the PDF I want to print, then copy and paste it into "paint"... The old application I'd use as a child... and it prints... If there is small print it may not be as clear as the PDF, but since Adobe can't fix this issue, it's another option. Good thing I don't pay for Adobe... Otherwise, I'd have to squeeze my head back out of my ass.

L

Lisa5EDB

New Participant

Good Morning,

Its August 17, 2020 and the above fix was from 2018 and still does not work. Like others below it is comprimizing our work. Is there anything anyone has come up with to fix this problem yet?

Lisa

C

coreyyy

Inspiring

I am also still having this problem two years later. I'm trying to edit a 8 1/2 in x 11 in page in Photoshop and the bottom is cut off. These links aren't working.

P

Paloma Martin Del Campo

New Participant

In my case, I was able to fix the problem. I was unable to print from Microsoft to PDF without our logo image getting cut off at the sides. My original word document printed the image fully, it only was cut off when printing to PDF. I inserted a text box and inserted the image inside the text box and it resolved the issue.

Stefano MarterNeri

New Participant

I am using this WORKAROUND waiting for Adobe solution to the problem:

il the PDF is mail attached, save it somewhere on the disk;
right click of the mouse button on the file, OPEN WITH --> Google Chrome;
print the file using Google Chrome.

IT WORKS!!!!!!

Hope this is useful to someboy.

TanviRastogiCorrect answer

Adobe Employee

Hi

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

-Tanvi

F

FSBH

New Participant

I am unable to print saved PDFs without blacked out areas at top and bottom of eac page and this link is not valid. I am sure you have resolved this problem almost two years later.

L

lilypittard

New Participant

Same Here. Extensive troubleshooting has resulted in nothing. Frustrating that they havent fixed as yet.

K

KrisztianKovacs

New Participant

I found a workaround by printing as "image" which is slower but at least works and the images are not cutting off.

Otherwise re-PDFing the file or the specific pages which are affected from Acrobat also solve it (print the PDF to generate new PDF).

But, it is still a shame that one has to resort to such.

K

KrisztianKovacs

New Participant

Adobe, I am sorry but this is unacceptable. I am having the same problem on ALL computers whether Acrobat Pro or just the reader as an overnight update installed on every single computer. How can you possibly push out an update with such a major flaw? My entire workflow is compromised. Any solution in sight?