A

Anonymous

Answered

Problems Extracting Pages - "Please Enter a Valid Page Range."

Forum|Forum|9 years ago
December 13, 2016
9 replies
49519 views

Hello All,

I have a user who recently lost the Extract Pages functionality in Adobe Acrobat Standard DC (Version 2015.006.30244). Whenever the user attempts to use Extract Pages, Acrobat generates a windows that says "Please enter a valid page range". This same error generates whether we select a single page, multiple pages, or every page.

This error occurs across all PDFs that we've tested. We have performed a repair of Adobe to try and resolve the issue to no success. We have also performed the troubleshooting outlined in this thread Acrobat Pro V8.1.2 "Invalid Page Range" Error - Rotate Pages as the errors seemed similar (rotating also does not work).

User has a PC running Windows 7 Professional, and this functionality was working as of about 2 weeks ago. Theory-crafting is that a recent Windows or Adobe update may have upset things.

Any suggestions on further troubleshooting would be greatly appreciated.

Thank you,

This topic has been closed for replies.

Correct answer jesd333

Tariq & Jake,

I came across this issue as well, and it had to do with the page labels in the document being alphanumeric as opposed to simply numbers. That is, the sheets were labeled as A100, G020, etc, rather than 1,2,3... When I relabeled the document to have simple numeric instead of letters and numbers (alphanumeric) labeling, my issue was solved. If this could be a wish list item forwarded to the development teams, I'd appreciate it, thanks.

B

Beverly5FE7

New Participant

I have been extracting all day with no problems. All of a sudden I'm getting the "Valid page range" error. I tried the solutions you are all giving to no avail. I got out & went back in, I used Page Labels, clickes All for Pages, 1,2,3..., have nothing in Prefix and still it gives me the error. Now what?

Eila Mustonen

New Participant

Pyydetty hyvitystä.

J

jan777

New Participant

It's 2020 and this issue is still not fixed and users have to use workarounds to potentially get it to work.

Adobe is terrible. To upper Adobe management, it's all about stock price. They don't care about the quality of the software

There are alternative PDF editor programs that are so much better and more stable that come from startups with less resources.

Their Creative Cloud apps are riddled with bugs that can take many years to fix, if it's fixed at all.

Many Adobe apps have UI that look outdated or is sluggish. Acrobat Pro is no exception!

Creatives hate paying a rediculous monthly fee. Many many more issues with this terribly managed company...

M

mmhandrow

New Participant

On the "Tool" tool bar located on the right, click on the Organize Pages icon. That will open the Organize Pages functions. From there use the Extract tool as normal.

R

R_Rasch

Participating Frequently

Using "Organize Pages" option does not work on a Mac. I get the "Please enter a valid page range" from that tool as well

A

akrause2004

Participating Frequently

This worked for me but I had to do some trial & error as it wasn't exactly clearly explained above so here goes:

Open a document, go to Tools/OrganizePages/More(drop down)/Page Labels/ ...and what *I* did was select "All" under "Pages", then selected Style "1,2,3" under the "Style" drop down in "Numbering" (note: the "Begin new section" button was already checked), ...then, and perhaps *most importantly* ...delete the contents of the "Prefix" box leaving it empty & Click "OK".

Now my pages were simply numbered 1,2,3, _ _ etc. (which is fine for my purposes) and I could successfully extract whatever range I wanted.

Best of luck.

dennisn42744208

New Participant

Works like a charm, thanks for the explanation

A

akrause2004

Participating Frequently

What do you mean "re-labeled the document?". How are you doing that? Are you saying add a numerical digit ("001") to the beginning of the entire binder file? Because that doesn't work - I tried it.

Beyond that I have no idea what you mean by "re-labeling" it. (?) I can't extract *any* of the pages, so how would I do what you're saying?

Luke Jennings

Inspiring

I believe you can go to Tools> Organize Pages> More> Page Labels, where you can change the page number format.

A

akrause2004

Participating Frequently

That worked but for me the key was to select "all" pages, delete the existing prefix to a blank box, select Style 1,2,3...then click OK.

S

spokey42

New Participant

Just ran in to this myself. And the answer does work but it seems to me that this is clearly a bug. A work around. I don't know what an "invalid range" is but without renumber, I can click (+ ctrl) on say page B6, B8, B10, I can extract. Click on B6 then holding the shift key and B10 to get a range I get the error. If I then (B6-B10 is still selected), press the Ctrl key and B7 & B9 to deselect them (leaving B6,B8, & B10), the extract works. Hopefully Adobe is not going to claim this is expected behavior.

try67

Adobe Expert

Not sure if this is a bug... More like a bad and confusing feature.

S

spokey42

New Participant

I would suggest that a bad and/or confusing feature is a bug. I don't mean necessarily a programming error. Could be a design or spec bug.

But of course people often disagree about whether something is a bug or not. And I might admit to using the term 'feature' but my brain always knew I was being sarcastic. I suspect my fellow developers felt the same.

To me, if you could not expect that a reasonable person could have sat down and said "this ought to work this way", then it's a bug. And I don't think that in this case a reasonable person could have sat down and decided it ought to work this way.. That clicking all over the place works fine but that an actual range (in my case a small 3 pager) would generate the error.

Sjassenmurphy

New Participant

I have this exact same issue. Opening file from a consultant with files named with letters S100, C1023, etc. I cannot extract or delete files.

T

Tariq Ahmad

Community Manager

Hi JakeGilla,

It seems you are missing lots of updates.: Adobe - Acrobat : For Windows

Is this happening if the user tries to extract only two pages? Try, install the pending updates and let us know if that makes any difference. Also, check with the user if he/she is facing this issue with a particular file or with every file?

-Tariq Dar.

A

Anonymous

Tariq,

Thank you for the response. We used the check for updates tool, but didn't think to try manually updating, will do that this afternoon.

In my testing I tried extracting 1, 2, 3, and all pages of about a 5 or 6 different documents. I have asked the user to report if they find a case where they CAN extract pages, but have not come across one so far.

I will let you know what comes of the updates.

Thank you,

J

jesd333Correct answer

New Participant

Tariq & Jake,

I came across this issue as well, and it had to do with the page labels in the document being alphanumeric as opposed to simply numbers. That is, the sheets were labeled as A100, G020, etc, rather than 1,2,3... When I relabeled the document to have simple numeric instead of letters and numbers (alphanumeric) labeling, my issue was solved. If this could be a wish list item forwarded to the development teams, I'd appreciate it, thanks.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded