Problems installing Adobe Acrobat 11

[bernardo_4727]

Good afternoon.
Some years ago, my organization acquired 100 licenses of Adobe Acrobat XI (Acrobat Professional 11.0 ) in 2014. Recently, we have been experiencing issues installing the product on devices with Windows 10. No error message appears during installation, but when we run the product, nothing happens. Therefore, we have some questions regarding this:

• Have we reached the 100 licenses usage limit? Our systems show that we have some licenses available. We would like to use the Adobe administration console, but I don't have access.
• Is there any issue with the product being expired?
• Can we see how many licenses have been used?
  
  Thank you!
  Bernardo
  
  

[AnandSri · Accepted solution]

Hello Bernardo!

I hope you are doing well, and thanks for reaching out.

We verified your Adobe ID (email), which you used to log in to the community, and could not find any license/serial number associated with it.

If your organization purchased perpetual licenses (as was typical with Acrobat XI in 2014), you likely received either volume licenses or individual serial keys. These are not usually tracked centrally unless you used Adobe's Volume Licensing Centre (LWS) or a deployment tool. Acrobat XI does not have built-in enforcement for a strict "100-use" limit, but if installed on more than the allowed number of devices, it may result in activation issues. Since you mentioned no error appears during installation but the app won’t open, it’s likely not a license limit issue, but a compatibility or configuration problem. See this article to learn more about finding the order/serial number on the LWS website: https://adobe.ly/4cMr1AR

Adobe Acrobat XI is an out-of-support product, with its support ending on October 15, 2017. This means Adobe no longer provides technical support, including product and/or security updates, for Acrobat XI. Additionally, the activation servers for Acrobat XI have been shut down, which could be causing the issue where the product does not run after installation. 

Unfortunately, Acrobat XI does not integrate with the Adobe Admin Console—this console is only available for Creative Cloud and newer Document Cloud-based plans and products. For perpetual licenses, usage tracking must be done internally by your IT team unless you purchased with a management solution.

To check license usage, you'd need to refer to your original purchase records, any license keys or serial numbers stored by your procurement team, Internal deployment logs, or asset management software (if in use). You can also log in to the LWS with the Adobe ID(email) through which the license was procured or purchased.

For troubleshooting, you may try installing Acrobat in Compatibility Mode (Right-click the installer > Properties > Compatibility > Set to Windows 7 or 8). Run as an Administrator during the installation and first launch. 

If you'd like help checking your license records or exploring upgrade options, I’d recommend contacting Adobe’s Volume Licensing Support via: https://adobe.ly/42tQJH8

https://adobe.ly/3EN5dsi

I hope this helps.

Thanks,

Anand Sri.

[miguel_4519]

Good afternoon.
Since the purchase was made a long time ago, when I wasn't working at my organization, I used a personal account. The account that was used is different. I can share it privately so you can perform the verification.
Thank you.

[AnandSri]

Hello @miguel_4519!

Thank you for getting in touch. Could you please send me a direct message with all the details? You can do this by clicking on my username and selecting "Send Message." Additionally, please include this community URL link as a reference. I look forward to your response.

Regards,

Anand Sri.