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hermans67140147
hermans67140147
Participant
November 7, 2019
Answered

Profile name is different to the name that appears when comments are raised

  • November 7, 2019
  • 2 replies
  • 5409 views

I have a subscription account with Adobe with a specific name, however, when I reveiw a document and raise comments, the comments tabs shows a different name which is not mine. 

 

How can I fix this or ensure it is my name that appears aboev the comment cloud? 

 

E.G: account is registered under Mr X, but when Mr X raises a comment the commnet cloud shows that Mr F has raised a comment. 

This topic has been closed for replies.
Correct answer try67

The two things have nothing to do with each other. The name of the author of the comments can be the Login Name (what you'll find under Edit - Preferences - Identity), or anything else you set it to be. Simply change the properties of one comment then right-click it and select Set Current Properties as New Defaults, and the next time you create a comment it should have the author name you used before.

2 replies

J
james_dream
Known Participant
March 25, 2020

Thanks for assistance.  I have same issue, however I cannot find where you are referenceing "the name of the author of the comments can be Login Name (what you'll find under Edit - Preferences - Identity)"

Where is Edit - Preferences - Identity? 

I do not see any of these options within either my:
A) "Adobe Support Community" account profile or
B) "Adobe Account" profile

^ i think the essence of hermans67140147's question above and mine here is: why do we have 2 separate accounts with 2 separate account profiles?  Ideally should be 1 account with 1 associated username.

Thanks,

Jim

try67
Community Expert
try67Community Expert
Community Expert
March 25, 2020

The Edit menu is inside Acrobat (or Reader), but if you're using a Mac it's the app menu itself.

Again, this has nothing to do with Adobe account. It's a local setting.

J
james_dream
Known Participant
March 25, 2020

Thanks.  What I am trying to edit is my username that appears here in "Adobe Community Support" - the name "<removed by moderator>" which you can see in my replies as my profile name.

 

I do not even have Adobe Acrobat installed at this point.  I'm not sure how going into Acrobat and finding edit there would allow me to update my username here in "Adobe Support Community" account profile?  Is this what you're recommending?

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
November 7, 2019

The two things have nothing to do with each other. The name of the author of the comments can be the Login Name (what you'll find under Edit - Preferences - Identity), or anything else you set it to be. Simply change the properties of one comment then right-click it and select Set Current Properties as New Defaults, and the next time you create a comment it should have the author name you used before.

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