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"an error occurred while processing this image" on new iPad pro m4

New Here ,
May 24, 2024 May 24, 2024

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I'm using adobe products and also Acrobat Pro. My old ipad pro I had not any problems with adobe product and acrobat. Especially for PDF editing. However last week I had purchase new ipad pro m4 and install all application but I got a problem on acrobat when I want to editing file especially adding image.
I got this message "an error occurred while processing this image". After that I had delete and reinstall acrobat but the problem still goes on. I need a support for this error. 

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Edit and convert PDFs , Install update and subscribe to Acrobat , PDF

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Adobe Employee ,
Jun 26, 2024 Jun 26, 2024

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Hi @UGUR5C84,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

This sounds strange and should not be happening. I would like to understand the series of events that you are following when adding the image.

Is the image saved on a cloud storage or local storage? 

 

Also, please share a screen recording video of the entire event for a better understanding and assistance.


-Souvik

Community & Social Consultant | Document Cloud | Adobe

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