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Hi there,
Running Windows 11, up-to-date system and up-to-date Creative Cloud and Adobe Acrobat DC. I have my preview pane visible when going through my files, and sometime in the last 2 weeks PDFs no longer show up in the preview pane. Instead, windows explorer freezes for a few seconds and then shows an Adobe Acrobat "An Internal Error Occured" pop-up. I tried clearing out my temporary files, and tried creating a "2022" folder in C:\Users\(user)\AppData\Local\Adobe\Acrobat\ which was suggested in this thread. Neither worked. All other file types (.jpg, .doc, etc.) show up in the preview pane just fine. Any suggestions?
I FOUND A SOLUTION.
I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.
That fixed it for me.
This worked, for me! (thank god, what a pain in the a**)
I couldn't find the "AppData" folder, I ended up finding it by clicking "view", then "show" and then toggling on "hidden files".
Me paso lo mismo, entre en la ruto que colocaron y le saque los permisos heredados y borre los los desconocidos y hasta ahora funciona
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Same problem here. 😞
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Try updating your Adobe creative cloud and apps, and trying a Windows update. It's working fine for me now!
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Well, for some reason it's fixed now. Not sure if it was a Windows update or Creative Cloud update but the preview pane is showing PDFs fine now. Thanks!
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Never mind I jynxed it! The issue is still happening!
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same problem
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Try updating your Adobe creative cloud and apps, and trying a Windows update. It's working fine for me now!
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To me it bugged out after i did the last acrobat update instead. Atm there is no update to be done....
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Either an Adobe update fixed it or a Windows update did. Now I can view PDFs in the preview pane again without any issues.
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Hi, I'm having this same issue. Can you post your window version and the acrobat version you are running?
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Well, unfortunately it's back to showing an Adobe Acrobat "An Internal Error Occured" pop-up. Which is so frustrating. I checked both Creative Cloud and Windows for updates and I'm up-to-date. No one from Adobe Support has chimed in, so I guess I just have to wait until another update fixes it 😞 Keep trying!
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Thanks for the reply!
I created another post about this issue so maybe that will help motivate their support team...
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Agreed, I thought it was fixed but it's still happening. 😞
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Same issue constantly! I have no idea where to send Adobe support my crash dumpfile as they don't even list the location on the help file!
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I'm on Windows 10 and getting this too. I thought it could be a windows display setting that was disabled, but I can't find anything that would seem to be related to this error.
Has anyone else had this issue resolved with an update yet?
I see that an Adobe team member mentioned working on a fix for this issue on the 15th of Sept, but that's just over a month ago so I've left a comment on that thread for feedback.
I'm hesitant to try installing the 32-bit version as I've had issues with other software in 32-bit.
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Hi,
Same problem for me on window 10
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same issue for me I cant do ANYTHING with pdfs without freezes, crashes, INTERNAL ERROR. I cant even attach more than 1 pdf to an outlook email without it freezing and crashing my email. I have uninstalled, reinstalled, contacted adobe, contacted IT department...spent all day trying to fix. please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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I FOUND A SOLUTION.
I had to go C:\Users\[me]\AppData\Local and right click the Adobe folder, click properties and go to security tab. I had a bunch of left-over "Account Unknown" listed besides my three main ones (System, [me], Admin). I deleted all the account unknowns.
That fixed it for me.
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thanks!!! you are the best!!!
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OMG! THANK YOU !! THIS WORKED!! I am not kidding this actually worked!
thanks so much!!
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YOU SIR, ARE A SAINT!!!
All hail MarkelRayes!!!!!!
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FIXED!! thanks GG
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Hey there, It's letting me delete all but one AccountUnknown, any suggestions?