"Attempt to call a method that has not been implemented"

[leslie_0424]

"Attempt to call a method that has not been implemented" is the error message i get when trying to open a PDF on a PC

[AnandSri · Accepted solution]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Are you still experiencing the issue with the latest version of Acrobat Reader? Please check for any pending updates by navigating to Menu > Check for Updates, install any available updates, and restart your device. Is it with one specific PDF or with all the PDFs?

Try opening a different PDF to see if the error message persists.

For testing purposes, please disable Enhanced Security in the app's preferences:

• Go to Menu > Preferences > Security
• Uncheck "Enable Enhanced Security" and "Enable Protected Mode at Startup"
• Click OK, restart the app, and check if the issue remains

After testing, please re-enable the security settings for protection.

Let us know how it goes.

Thanks,

Anand Sri.

[antonio_7258]

can't really follow those steps if Adobe Acrobat will not open in the first place.

[AnandSri]

Hello @antonio_7258!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Is the app not launching at all, or is it crashing when you first launch it? Are you on a Windows machine or a Mac, and what is the version of the OS installed? Do you get any error message when you launch the Acrobat?

Please try the suggestions from this article and let us know how it goes: https://adobe.ly/42BcAwc

If the issue persists, please ensure all necessary operating system updates are installed. Restart your machine, use the Acrobat Cleaner tool to uninstall Acrobat, restart the machine again, and then install Acrobat.

Thanks,

Anand Sri.