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"Cannot extract the embedded font" Some characters may not display or print correctly.

Forum|Forum|7 years ago
October 11, 2018
9 replies
107944 views

this message keeps coming up: "Cannot extract the embedded font 'GLJYQU+News-Gothic-BTS-Bold'. Some characters may not display or print correctly." I have reinstalled the fonts and still bet this message. I use Acrobat to send X1A files all the time to printers and am tired of constantly having to outline all my fonts to send my files and it makes the files uneditable in case of a client last minute change on press. And sometimes even when I outline all the fonts I still see this warning. Any ideas?

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Correct answer Adorobat

Hi annetteS,

As per the issue description mentioned above, you are getting above mentioned error when opening files in acrobat, is that correct?

This is an indication of corrupt embedded font in the PDF file. Refer to the following forum threads discussing the similar issue:

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

Cannot extract the embedded font...

Cannot extract the embedded font error

Thanks,

Shivam

[Edited]

B

bent76698073

New Participant

I am also having this issue. Verion 18.4.0 on a Macbook Pro. I get the error "Cannot extract the embedded font 'STYUAM+Tahoma-Bold'. Some characters may not display or print correctly". Unfortunately, this file has HIPAA protected information, so I can't send it to someone. But here is a snapshot of what my preflight looks like.

J

jamiec26599313

New Participant

We're also seeing this issue all of a sudden, but with files produced by iTextSharp 5.5.13.1 which displayed fine a week ago; I PMd a sample file to Vinod as requested.

Acrobat Pro 2017 CC - NA (17.011.30144)

R

rpaulin56

New Participant

I also have this trouble with PDF generated via a proprietary library, which contains a subset font. Such files are correcly opened by other readers and used to be correcly opened by older versions of Acrobat reader. I would like to understand if I can workaround this issue by changing the way the font is embedded. I attach a very simple and short sample pdf if Don is willing to help.

qCover.pdf

ls_rbls

Community Expert

I think you have to click on that big Share blue button that a lot of users in these forums consider annoying

Docguy

Participating Frequently

Please, please! Roll back the release to the previous version until you can provide a fix. The previous version worked fine!

G

gwengolub

New Participant

Where is the installer for the previous version of Acrobat DC that worked properly?

R

rjpAU

New Participant

We are having the same problem, as of last Friday.

Vinod Dobhal, I've sent you a PM with a file link.

It seems it might be related to 'duplicate' fonts embedded in the PDF.

In our case, we use PDFReactor to autogenerate the PDF.

Acrobat preflight shows "Font name is not unique (60 matches on 1 page)", and under document information, lists the same font twice.

We'll look into what we can do to generate it differently, but Acrobat used to open them fine last week, and won't this week. (Note, Nitro, Sumatra and others open the files fine.) Our customers need to open the files we've previously sent them...

Docguy

Participating Frequently

This absolutely must be fixed on Adobe's side, even if they work with MadCap to fix the way PDFs are generated by Flare. This is happening to all our customers who have received PDFs from us for the last 3+ years, if they have updated to the latest version of Reader.

There is absolutely no way, even if MadCap were to fix the issue on their end, that we can re-generate and distribute 3+ years worth of documents to all our customers. That solution is a non-starter.

Dov Isaacs

Legend

Please see my response from yesterday. Adobe is aware of the problem and is working to provide a fix that doesn't break other PDF files. We are not expecting anyone to recreate and redistribute their PDF files.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

B

baconcow

New Participant

I have been running into this issue starting this week. I was able to open the file fine until Monday on one computer system and today on my other. I am aware that the second computer system underwent a Windows 10 update, yesterday (not sure if that is related). The font with an issue is "KWYPKX+DINPro-Regular-Identity-H". It was a PDF provided to me, so I am not entirely sure what made it, but the "PDF Producer" (in properties) states "madbuild". Adobe Acrobat Reader DC version 2019.012.20036.

BrianBartky

Participating Frequently

"madbuild" means that it was produced by a MadCap Software product, it most cases that would be MadCap Flare or MadCap Doc-to-Help.

Brian

C

Crockettr

Participating Frequently

I suspect a lot will see this.

I emailed Dov and he agrees that it could be related to the release, but stopped short of pinning it on Adobe.

He said he will look into it when he returns to his office the week after next (roughly Aug 26th).

For me, I think I can refer to these files using Chrome, or Microsoft Edge and they work fine...until a fix is pushed out.

-Randy-

C

Crockettr

Participating Frequently

I suspect this is related to update 1901220036, but I have no way to roll back to 1901220035 to verify it.

BrianBartky

Participating Frequently

Thanks Randy! I saw your response in the other thread. Very helpful! Hopefully, Adobe will fix it.

Adorobat

Correct answer

Community Manager

Hi annetteS,

As per the issue description mentioned above, you are getting above mentioned error when opening files in acrobat, is that correct?

This is an indication of corrupt embedded font in the PDF file. Refer to the following forum threads discussing the similar issue:

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

Cannot extract the embedded font...

Cannot extract the embedded font error

Thanks,

Shivam

[Edited]

C

Crockettr

Participating Frequently

I have PDF's that I've opened many, many times, that NOW are exhibiting this missing font issue "Cannot extract the embedded font..." and the only thing I can attribute it to is a Microsoft Windows 10 update.

I've uninstalled Acrobat, and reinstalled it, still no luck.

Any thought's?

Dov Isaacs

Legend

Dov,

I started seeing the same issue as Randy today on PDFs I had never seen it on before. here's the error:

And here's the Adobe Fonts tab:

It happens in both Reader and Pro. The only common denominator I have found is that it's in PDFs created in MadCap Flare 2019 but not in PDFs created in Word or Microsoft Publisher. So, I will head on to the MadCap forums and see if they know what might be wrong.

Thanks,

Brian

We are aware that there is some defect in the MadCap Flare PDF files in terms of embedding of fonts that is no longer ignored by the most recent release of Acrobat/Reader.

I have one sample and am following up internally with regards to exactly what the problem is with how MadCap Flare is producing PDF and secondly what changed in Acrobat to no longer simply ignore the error.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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