"Compare files" and other tools grayed out in Adobe Acrobat Pro on Mac

Question

I am running Adobe Acrobat Pro version 2025.001.20432 on Mac. I primarily use this account for the Compare files functionality which has worked great historically. Today, however, when I opened All tools I noticed the "Compare files" is grayed out along with several others (Add rich media, Redact a PDF, Apply PDF standards, Use print production, Use guided action, and Add search index are also grayed out). All other tools are accessible as usual. I have verified that I am logged into my Adobe account and have no files open in the software.

Any idea why these tools are suddenly inaccessible?

AnandSri · Accepted Answer

Hello!

I hope you are doing well, and we apologize for the delayed response and the trouble.

We're pleased to hear that reinstalling the app resolved the issue. For future reference, please ensure that you have the latest version of the app installed. You can manually check for updates by going to Menu > Help > Check for Updates. Remember to restart your machine after installing the latest version. To learn more about available updates, please refer to this article: https://adobe.ly/4j8p2JM

Feel free to reach out to us if you need any assistance in future.

Thanks,

Anand Sri.

Eccentric_Sunflower4743 · Answer

Update: Uninstalling and reinstalling Acrobat resolved the issue.

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