"file path too long, please specify a shorter file name or save location that has a shorter path"

Forum|Forum|3 years ago
March 28, 2022
3 replies
5540 views

I have people who are now on Acrobat Pro DC but people on Reader are not getting this error. How do we resolve this issue?

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EsJayKayToo

Known Participant

One possible solution (that has worked for me) is to go to Acrobat Preferences. On the left side, select Tracker. In the dialog, click Remove Server Profile. Good luck!

P

Pete23892276vcyl

Participant

My clients are having issues with "file path is too long" error. When is Adobe going to fix this issue?

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EsJayKayToo

Known Participant

I'm having the same problem:

I have no way to change the destination, even when I cancel the "Send for Commenting" session. The error reappears each time, and now I can no longer set up a shared review. [Windows 10/Acrobat 2022.002.20191]

E

EsJayKayToo

Known Participant

Hi there

Hope you are doing well and thanks for reaching out.

Please update the application to the recent version 24.02.20687. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

~Amal

My version number doesn't align with yours, but this is what I have: v. 2024.003.20112
And I still get the error, even with a relatively short path, less than 60 characters. I can no longer create a shared review, and must rely on my colleagues to do so. I've run the repair numerous times, to no avail.
I do not have the option to upgrade when a patch or new version is released. That's in the hands of our IT, and it takes several months to a year to get updated software.