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guérin5CED
Participant
January 10, 2022
질문

"fill and sign" tool does not work properly

  • January 10, 2022
  • 1 답변
  • 300 조회

hello, on "acrobat pro DC", when i use the "fill and sign" tool, this regularly hangs for 2 or 3 minutes, and only when i use the ribbon button "add text" .

Usually I have time to add 2 letters to what I want to write and then acobrat hangs and only unlocks after 2-3 min, then I can continue working. I noticed that if I didn't write my text too quickly, it went better.
I made the updates friends it doesn't change a thing


Thank you for your help

    이 주제는 답변이 닫혔습니다.

    1 답변

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 10, 2022

    Hi Guerin,

     

    Hope you are doing well and sorry to hear that. As described the fill and sign tool is not working properly and hangs for few minutes.

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again

     

    Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

     

    You may also try to repair the installation from the help menu (Windows only) and see if that helps.

     

    Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    Regards

    Amal

     

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