"Security too high" message when trying to convert word document to pdf

Forum|Forum|6 years ago
June 14, 2019
3 replies
4330 views

I keep getting an error message that says "Security too high..." when I try to convert a word document to pdf using Adobe Acrobat DC or the right click menu. I have tried the following:

- Right Clicking the file and cick "Convert to Adobe PDF"

- Right Clicking the file and cick "Convert files in Adobe"

- Opening Acrobat and then Click Open and select a word document.

Also, I have noticed that each time, the Winword.exe process shows up in the proccesses tab of the task manager and does not go away until I manually close it.

It does work, however, if I open word and either print using the Adobe PDF printer or click Save as Adobe PDF.

I have checked all the posts I have found regarding the Security too high message but nothing has worked.

Any ideas

General troubleshooting

This topic has been closed for replies.

ls_rbls

Community Expert

Correction to when I said "Subsequentially, there is nothing to loose if you also try changing the file type from within Word to any other format or saving it as "PDF/XPS Document and try right-click "Convert to Adobe PDF" again."

It should read: "... also try changing the file type from within Word to any other format and try to convert to PDF using your right-click method or just save it as "PDF/XPS Document" and try and open it normally with Acrobat

ls_rbls

Community Expert

Which version of MS Office are you using?

Have you tried updating or upgrading the Microsoft product and see if the export feature improves? I would force an update on the operating system as well.

And, just out of curiosity, try opening the same file in MS Word, save a copy as rich text format (.rtf) or plain text, close it and then try the method that you are doing (right-click "Convert to Adobe PDF" ) and see what happens. Subsequentially, there is nothing to loose if you also try changing the file type from within Word to any other format or saving it as "PDF/XPS Document" and try right-click "Convert to Adobe PDF" again. This is just to rule out the possibility of anything related to the security level of Macros aor any Visual Basic add-ins in your product as described here:

https://support.microsoft.com/en-us/help/285514/macros-and-add-ins-do-not-run-when-security-is-set-to-high-in-powerpoi