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melissav15699928
melissav15699928
Inspiring
February 25, 2018
Question

"There was a problem connecting to the server "xxx"." appears EVERY HOUR!

  • February 25, 2018
  • 2 replies
  • 5316 views

I get a warning every HOUR that I need to connect to an outside server. I have trouble shot with the Apple tech support as well as my office tech support. The problem goes away when I uninstall Acrobat. (I have a CC subscription, so it's the most recent version) I had done a shared review a while ago, but have since deleted all files related to that review off my computer as well as icloud. I need Acrobat and would like to have it installed. HOW do I remove this problem? There is no server listed in the tracker preferences. (see attached files)

Help!

Melissa

EVERY HOUR I get this warning.  IT goes away when acrobat is uninstalled.

In Acrobat Preferences, the tracker says to check every hour! The file that I was tracking has been deleted from my drive and now custom servers are listed.

    2 replies

    S
    Shelly302285028uya
    Participant
    June 1, 2023

    A long while after this was originally posted, I might have figured something out for some of you! This helped me get rid of the pop-up. See the info at https://helpx.adobe.com/acrobat/using/tracking-pdf-reviews.html#tracker_overview. You can click on the Tracker Overview dropdown to see the screenshot.

    Using a Mac, I had Acrobat open, went to View > Tracker. Under the "Received" section, I saw the form and server that prompted this mess were listed, so I right clicked on the form name and was able to remove it. As a result, the server was removed as well! Hope this helps you 1 million years later. 

      M
      Mengnan33870640533u
      Participant
      November 27, 2023

      This solution helped me get rid of this crazy pop-up! Thank you so much! 

        Adorobat
        Community Manager
        AdorobatCommunity Manager
        Community Manager
        May 2, 2018

        Hi Melissa,

        Sorry for the delayed response.

        Are you still facing this issue? If yes, you may try changing settings for shared review and form data collection to every 24 hours or Never and check if that works for you.

        Below is the screenshot:

        Thank You,

        Shivam

          D
          djazceash
          Participating Frequently
          March 30, 2020

          I am having the same problem.  Changing the "Shared Review" settings fixed most recurring errors - but the errors still appear anytime the network changes (Ethernet, wifi 1, wifi 2, etc.).  How do I get Acrobat to "forget" that network shared resource forever?

            D
            djazceash
            Participating Frequently
            March 30, 2020

            Well, a workaround - delete "AdobeResourceSynchronizer" from your /Applications/Adobe.....app/Contents... folder.  I just searched for it and deleted the file.  Also in ActivityMonitor quit the process.... so far no more error messages.

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