Skip to main content
New Participant
April 16, 2020
Question

Radio buttons black out when applying signature using fill & sign function in Acrobat Reader DC

  • April 16, 2020
  • 1 reply
  • 2780 views

Hello,

I created a form using Acrobat Pro DC. The form has Text Fields and Radio Buttons. My end users are completing the forms using Acrobat DC. Once the form is filled in, the end user is applying a signature using the fill and sign function. After signing they are selecting save as. Once the form saves, all the radio buttons are blacked and the form is locked so the user cannot fix to reflect the original radio button selection. 

I want the user to be able to fill in the form using the fillable features I've created, as well as, sign using the fill and sign feature in Adrobat Reader DC, and then save the document. After saving I want all data to remain discernable. 

I have done the "Save as Other", "Reader Extended PDF" option already and it didn't resolve my issue. What other suggestions do you have?

 

<update> The issue where radio buttons black out happens whenever the user signs the form or tries to print the 

form.

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
Community Expert
April 26, 2020

What PDF program are the other users utilizing to sign this PDF?

New Participant
February 24, 2023

looks like it doesnt matter, after making form with radio buttons in Acrobat Pro and then in same program trying to use fill and sign funktion, radio buttons are blanked. Same experience i get from users who were using those forms now for serveral years. Cant find solution to this.

ls_rbls
Community Expert
Community Expert
February 27, 2023

All i do is File/Save as Other/Reader Extended PDF/Enable More Tools

I was testing few days ago, if this small sort of protection can be reason for "radio misbehavior", but no. Unprotected pdfs were the same. Only constant output was randomnes in which radio buttons were blanked.. i didnt put much effort to that, past my recognition, that i cant influence anything this way.


Interesting.

 

Thank you for sharing that.

 

You'll get a better chance to voice your valuable feedback to Adobe using the links below: