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RAISE without a handler Mac OS 10.15

Forum|Forum|6 years ago
October 11, 2019
11 replies
7297 views

I upgraded to mac os 10.15 recently and then adobe acrobat kept crashing with the (RAISE without a handler message), any idea what is it and what to do??.

i had the same problembefore when i downloaded the catalina beta version, then i had to erase my ssd and reinstall everything and it was working, now with the official catalina i get this again.

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Correct answer vdobhal

Hi,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please try it out and let us know your feedback. Thanks for your patience and support!

Regards,

Vinod

L

luism39406721

Participating Frequently

Mac 12.2.1

August, 2022

N

nahemoth071789908

New Participant

Here the same problem with the latest Acrobat Reader version an MacOS 12.6

S

Sandy25177995hcs1

New Participant

The problem is continuing and very frustrating!

I have checked through help and it shows up to date.

It means I cannot get some attachments which affects my work.

R

RajDuggavathi

New Participant

HI

This problem started on December 17, 2019. All was well until then.

I even tried to install both updates from the Release notes link you provided.

This installation fails at the last step when it asks to choose the Adobe application to update. All options are grayed out and cannot be selected.

This is frustrating as I cannot review, print or save since December 17.

J

Jonathan Hull

New Participant

This did not work for me. I am using a remote access to a server and wonder if that might be the issue, as when I get a pdf via email it opens just fine. Thoughts? thanks

V

vdobhalCorrect answer

Adobe Employee

Hi,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please try it out and let us know your feedback. Thanks for your patience and support!

Regards,

Vinod

H

hermathena

New Participant

Hi Vinod,

I have the current updates but am still getting "There was a RAISE without a handler" error messages. Did the update not account for Keyboard viewer on-screen? I need to keep this open!

JR Boulay

Braniac

Not any on-screen keyboard nor dictionary app.

But you may be a wizard: I have not seen this alert for about 2 weeks ... Maybe an update?

Acrobate du PDF, InDesigner et Photoshopographe

JR Boulay

Braniac

What is an "on-screen keyboard"?

Acrobate du PDF, InDesigner et Photoshopographe

V

vdobhal

Adobe Employee

Mac provides an On-Screen keyboard as an accessibility feature. Also, you can use it if your MacBook has a broken key.

Can you let us know if you are using any dictionary app? Also, can you try if the issue gets resolved if the accessibility plugin is removed?

Thanks,

Vinod

C

CornishVIP

New Participant

Hi, I have the same problem when I update my OS to the latest, and I'm using Eudic dictionary app. Every time I opened the Eudic with Adobe Reader, the problem occurred. How can I solve it? I really need the dictionary when I read the literature.

V

vdobhal

Adobe Employee

Do you have on-screen keyboard opened up while opening the PDF?

JR Boulay

Braniac

The MacOS version will not change the bug and will not prevent this message from appearing.

I see it every day on MacOS 10.11 and 10.12.

Acrobate du PDF, InDesigner et Photoshopographe