• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Re: ftp site is prompting for a password

Community Beginner ,
Feb 13, 2018 Feb 13, 2018

Copy link to clipboard

Copied

Although this thread is over two years old, access to the ftp.adobe.com site still remains a problem. I've been never been able to successfully download Acrobat Pro .dmg update files through the link provided* by Adobe. A panel pops up instructing me to "Enter name and password for the server "ftp.adobe.com."

Any advice will be gratefully received.

*15.006.3041x Planned update, February 13, 2018 — Release Notes for Acrobat DC Products

TOPICS
Install update and subscribe to Acrobat

Views

8.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2018 Feb 13, 2018

Copy link to clipboard

Copied

it's working for me now,

Screenshot - 2_13_2018 , 12_44_14 PM.png

try a different browser or ftp client

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2018 Feb 13, 2018

Copy link to clipboard

Copied

Hmmm...no joy. Oddly, the same link takes me to an altogether different screen. Opening the link to Acrobat2015Upd1500630416.dmg

brings up the request to enter a username and password to the ftp.adobe.com site. Note: this has been a persistent problem since I acquired the product in 2015. However, with Adobe's email update alert, I was able to find a more conventional path and successfully downloaded and installed the 30146 update. Whatever works, I suppose...many thanks for your swift response.

Screen Shot 2018-02-13 at 13.47.49.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2018 Feb 13, 2018

Copy link to clipboard

Copied

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

Copy link to clipboard

Copied

Branched out as a new thread.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2019 Feb 12, 2019

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2019 Feb 12, 2019

Copy link to clipboard

Copied

Working fine for me...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

Odd. Wonder if regional issue. I'm on east coast, USA. you?

Just checked. Still happening this morning for us.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

Could be... I'm located in Europe.

I'll inform the Adobe Staff of this (possible) issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

I'm also getting an error message now...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

Thanks

Just to be clear:

AdobeFTP.PNG

Similar screen in Firefox, chrome, etc. And no, anonymous login does NOT work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

I'm not getting that message. I'm getting this, no matter what folder I try to access:

Update: Now it's working again... Maybe they just fixed it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

No change here

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

it's working for me at 11:46 pst 02/16/19 using chrome.  maybe try a different browser or ftp client.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

It's been working intermittently for me during the day...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

OK just tested on https://ftptest.net/  and it can login anonymous just fine.

So either our network has been banned or filtering is screwing it all up.

Sorry for false positive. I've been using the ftp server for months and then found this thread so thought same issue but look like not.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 08, 2022 Aug 08, 2022

Copy link to clipboard

Copied

I have just successfully tested access using the WinSCP client (https://winscp.net/eng/index.php) with the following settings:
File Protocol: FTP
Encryption: No encryption
hostname: ftp.adobe.com
Port number: 21
User name: anonymous
Anonymous login: checked
Password: auto-filled 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 08, 2022 Aug 08, 2022

Copy link to clipboard

Copied

It worked for me in Filezilla as well.

ftp.png

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2023 Sep 13, 2023

Copy link to clipboard

Copied

LATEST

Using Command Prompt:

ftp

open ftp.adobe.com

username: anonymous

password: anonymous

Same username and password in an ftp client if you use one

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines